topic Re: You are blocked sending email in Email

You are blocked sending email

john1236 — Mon, 28 Jul 2025 20:51:28 GMT

Receving the following error message when sending emails. Have tried and failed to have the email account unblocked via chat and customer services telephone line.

Message could not be sent to the following recipients: ["???????????@hotmail.com" <?????????@hotmail.com>] (554 - 554 5.7.1 <?????.??????@talktalk.net>: Sender address rejected: You are blocked sending mail).

Thanks in advance.

Re: You are blocked sending email

fr8ys — Mon, 28 Jul 2025 21:03:16 GMT

Are you a current broadband customer, or a previous customer who has returned to TalkTalk, or a mail only customer?

Have you recently had an email concerning transfer of your email to Everymail?

Please let is know so further advice can be offered.

Thank you.

Re: You are blocked sending email

nomfezeko-TT — Tue, 29 Jul 2025 07:14:02 GMT

Hi there @john1236 , we are so sorry you are having this issue, kindly refer to fr8ys's response and get back to us with feedback, we will be here to help.

-Fez.

Re: You are blocked sending email

john1236 — Tue, 29 Jul 2025 12:07:32 GMT

Hi - I am a current broadband customer. I have not had an email re transfer of email to Everymail. I did my email account hacked and believe this may be why the email account is blocked. The email account affected has address a?????.h?????@talktalk.net

Thanks

Re: You are blocked sending email

nomfezeko-TT — Tue, 29 Jul 2025 12:36:33 GMT

I understand, I can see that this was the case on your account and that you have been trying to get this resolved for a while now, Im going to check up on this for you.

First, I'm going to run through a few questions with you, just to rule out any other possible reasons that may be preventing you from accessing your emails and thereafter i will look into what actions were taken by the fraud team on the account.

Re: You are blocked sending email

nomfezeko-TT — Tue, 29 Jul 2025 12:37:23 GMT

I need to know what device are you using when accessing your email?

Re: You are blocked sending email

john1236 — Tue, 29 Jul 2025 18:50:20 GMT

I have tried using iphone (email app & Safari) and laptop (Chrome). Thanks.

Re: You are blocked sending email

amahle-TT — Wed, 30 Jul 2025 07:44:14 GMT

Hi @john1236, I have escalated this for you, and you will also receive an email confirmation from the Fraud team within 24 Working hours.

Re: You are blocked sending email

john1236 — Tue, 05 Aug 2025 13:52:06 GMT

Hello - since the last message from TalkTalk support on Wednesday 30th July we have not had any further comms from either TalkTalk Fraud team or support team. Please could a resolution to this issue be progressed.

Re: You are blocked sending email

amahle-TT — Tue, 05 Aug 2025 14:20:39 GMT

Hi there @john1236, I do see here on your account that a High-Risk flag will be temporarily removed, as for your blocked emails, I will escalate this for you, kindly bear with us thanks.

Re: You are blocked sending email

amahle-TT — Wed, 06 Aug 2025 15:24:07 GMT

Hi there, please confirm if you have stable network connection so we can be able to run checks for you as the high risk flag has been removed, thanks.

Re: You are blocked sending email

john1236 — Wed, 06 Aug 2025 17:04:43 GMT

Hello - ok, thanks for your message. As it happens we do not have a stable internet connection at the moment but this support request / thread relates to a blocked email account which has yet to be unblocked. I will raise a separate support request for the unstable connection.

Re: You are blocked sending email

nambuso-TT — Thu, 07 Aug 2025 08:26:23 GMT

Hi there @john1236. I will need to run checks for your blocked emails.

It is okay you can raise a separate support request for your unstable connection.

Re: You are blocked sending email

john1236 — Thu, 07 Aug 2025 09:09:49 GMT

Hello - OK, thanks. We were told on Wednesday, 30th by TT support (see message within this thread) that we would be contacted by the TT Fraud team within 3 working days. We have yet to be contacted by the Fraud team and the email account detailed in my original post remained blocked. Could you confirm when the email account will be unblocked?

Re: You are blocked sending email

nambuso-TT — Thu, 07 Aug 2025 10:08:12 GMT

I can see that the fraud flag has been removed on your account and what happens when you try to send emails?

Re: You are blocked sending email

john1236 — Thu, 07 Aug 2025 10:47:54 GMT

Hello - the same error message as originally reported is displayed when sending email. "Message could not be sent..... Sender address rejected: You are blocked sending email"

Re: You are blocked sending email

fr8ys — Thu, 07 Aug 2025 11:06:18 GMT

As the flags been removed, can I suggest you try turning your router off for 30 minutes and retrying.

This will start a new session and may help clear the issue.

Re: You are blocked sending email

nambuso-TT — Thu, 07 Aug 2025 11:07:44 GMT

Thanks @fr8ys

@john1236 please let us know once you've done the above.

Re: You are blocked sending email

john1236 — Thu, 07 Aug 2025 12:49:39 GMT

Hello - the blocked email issue is not related to TT broadband, router or modem hardware. If I attempt to send an email from my phone whilst connected to cellular only (Vodafone) i.e. am not using TT broadband I still receive the same email blocked error message.

I will though switch off the router/modem for 30 mins so that can be ruled out. Thanks.

Re: You are blocked sending email

fr8ys — Thu, 07 Aug 2025 13:36:56 GMT

@john1236 that won't work then

I'll leave it to @nambuso-TT to dig deeper into the reason for your being blocked.