topic Re: Link emails to talktalk account in Email

Link emails to talktalk account

jon1967 — Fri, 08 Aug 2025 20:50:35 GMT

Cannot believe i am having to do this tbh what is going on with this company that you cant pause whatever your doing and sync this your end

But anyways ..

Re: Link emails to talktalk account

fr8ys — Fri, 08 Aug 2025 21:30:20 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Link emails to talktalk account

jon1967 — Sat, 09 Aug 2025 15:16:03 GMT

I have already filled kin the emails and account details ?!

Re: Link emails to talktalk account

jon1967 — Sun, 10 Aug 2025 16:52:29 GMT

If somebody from talktalk rang earlier can you please reply to the email on the profile (not the talktalk one pref) and deffo not the landline registered to the account pls

Thx

Re: Link emails to talktalk account

ferguson — Sun, 10 Aug 2025 17:04:18 GMT

This will get picked up by the support team here on the community, but they are not back online until tomorrow.

Re: Link emails to talktalk account

Gliwmaeden2 — Sun, 10 Aug 2025 17:36:35 GMT

@jon1967, if it was a Talktalk agent they will be using information from My Account, not from your community profile.

The latter is just accessed by Talktalk community staff, and is a separate channel of support.

Mainstream Talktalk support won't be following this thread, though that's not to say that back office won't try to reach you if they are onto your case for associating the email address(es) with your account and need to follow something up to help get sending going again etc.

Re: Link emails to talktalk account

jon1967 — Mon, 11 Aug 2025 11:50:31 GMT

Does anybody else who had this problem know what the time frame is for resolving on average?

Re: Link emails to talktalk account

sabelo-TT — Mon, 11 Aug 2025 12:16:51 GMT

@jon1967,is this matter concerning to linking emails to your active broadband account?

Re: Link emails to talktalk account

jon1967 — Mon, 11 Aug 2025 12:22:19 GMT

Yes

Re: Link emails to talktalk account

sabelo-TT — Mon, 11 Aug 2025 12:28:34 GMT

Thank you for this. Please note that I have successfully escalated this to our email team as they will further send communication once your emails have been linked. With this being said, I will strongly ask for your patience with the process as assure you that this will be resolved. 🙂

Re: Link emails to talktalk account

jon1967 — Tue, 12 Aug 2025 13:05:34 GMT

ok so i have just had the usual complete waste of time with your chat support (talktalk you need to fix this its beyond shocking)

Looking at email, now, you appear to have sorted. But i have heard nothing and nobody on chat has a clue

Apparently somebody from talktalk is going to ring on 14/aug but ive no idea why and quite frankly they neednt bother .

I just dont understand for the life of me why you havent got a fault logging/tracking that keeps me on the loop ..

This must be at least fourth time ive logged a problem and had the same aggro

Re: Link emails to talktalk account

sabelo-TT — Tue, 12 Aug 2025 13:08:03 GMT

@jon1967, I do understand your concerns about the way we offer our assistance but we will do our utmost best to resolve matters for our clients.