topic Re: email in Email

email

MrBluesky — Sun, 10 Aug 2025 12:44:09 GMT

Hello I have received a notification that I need to subscribe to continue using my email. I am an existing talktalk customer. I have hopefully filled the required fields in my profile of my account, please can you link my emails to my existing broadband account.

Thank you.

Re: email

ferguson — Sun, 10 Aug 2025 13:11:20 GMT

It seems you have done all you need to. Bear in mind that the support team won't be back online until tomorrow.

Re: email

amahle-TT — Mon, 11 Aug 2025 07:58:26 GMT

Hi there @MrBluesky, I will look into this for you. But I can confirm that the emails are linked to email your account.

Re: email

amahle-TT — Mon, 11 Aug 2025 07:57:48 GMT

It seems that your broadband package is currently disconnected, which is why you received communication prompting you to subscribe to Everymail.

Re: email

MrBluesky — Mon, 11 Aug 2025 17:04:21 GMT

Hello it seems I can still send and recieve emails but everytime I login I still recieve a warning message from a pop up box from Everymail asking me to subscribe. It gives two important deadlines, 8th september if you have not subscribed , you will lose acess. 31st of October if you have not subscribed your account and data will be permanently deleted. So should I just ignore this and continue to use my email as normal.

Thank you for your help.

Re: email

ferguson — Mon, 11 Aug 2025 17:35:32 GMT

There seems to be some confusion here about whether or not you are a current TalkTalk broadband customer? If not, then you will need to subscribe to EveryMail going forward.

Re: email

MrBluesky — Tue, 12 Aug 2025 16:38:33 GMT

Hello, I am a current talktalk broadband customer on the Fibre 35 plus supersafe boost package. But I am still receiving a warning message every time I login to my email that I will have to subscribe to Everymail.

Re: email

ferguson — Tue, 12 Aug 2025 16:43:24 GMT

OK, thanks for confirming that. Have you ever left TalkTalk previously and then come back again? I have re-escalated this to the support team for you.

Re: email

Philile-TT — Wed, 13 Aug 2025 07:01:53 GMT

@MrBluesky thank you for bringing this into our attention, I will look into your account to investigate.

Re: email

Philile-TT — Wed, 13 Aug 2025 07:34:34 GMT

@MrBluesky Please update the active account number on your private notes.

Re: email

MrBluesky — Wed, 13 Aug 2025 16:20:04 GMT

ok Philile I have updated my active account number in my private notes

Re: email

Philile-TT — Wed, 13 Aug 2025 16:53:28 GMT

@MrBluesky The confusion here is caused by the fact that the emails are associated with the disconnected account not the active account. I just need to escalate further please allow 48 working hours for an update.

Re: email

MrBluesky — Wed, 27 Aug 2025 20:10:11 GMT

Hello support team, I am still getting the warning message that I have to subscribe to everymail everytime I login to my email account, any help with this matter would be appreciated thank you.

Re: email

kanya-TT — Thu, 28 Aug 2025 07:11:43 GMT

Hey there, @MrBluesky.to help us escalate your issue, could you clarify the situation regarding your old account and whether you switched to your current account?

Kanya

Re: email

MrBluesky — Sat, 30 Aug 2025 10:47:18 GMT

Hello , as far as I'm aware I am not using the old account. I am using my current account which has the account number which I have updated in my profile notes. It is the account I am currently being billed for by TalkTalk which I can see written on my latest payment letter which I have recieved from Talktalk.

Re: email

sabelo-TT — Mon, 01 Sep 2025 07:23:19 GMT

Thank you for this. Just to double check, is your current account a broadband or an email account only?

Re: email

MrBluesky — Mon, 01 Sep 2025 18:47:01 GMT

Hello, it is a Fibre 35 broadband account

Re: email

nomfezeko-TT — Tue, 02 Sep 2025 07:37:08 GMT

Hi there, just to make sure I comprehend, you have an active broadband account but cannot use your email service as you are getting a warning that you need to subscribe to Every mail?

Re: email

MrBluesky — Thu, 04 Sep 2025 17:19:53 GMT

Hello, yes I have an active broadband account, but everytime I log into my email I get a warning telling me to subscribe to Every mail.

Re: email

Mandisa-TT — Fri, 05 Sep 2025 07:03:49 GMT

Hi @MrBluesky I will be able to assist you with your query.