topic Re: Cannot transfer my tiscali email over to Everymail because is not accepted in Email

Cannot transfer my tiscali email over to Everymail because is not accepted

NeilRich — Tue, 12 Aug 2025 10:33:55 GMT

I reported this to Talktalk last week and they promised it would be escalated. Today it's still the same ... if I attempt to subscribe to Everymail to keep hold of my tiscali email it simply refuses to accept payment. I've tried debit/credit cards and the direct debit option. Nothing seems to work. Calling Talktalk again today they said to contact Everymail. Everymail simply routes you back to the Talktalk subscription page where I'm having the problem. No contact number at Everymail and I cannot contact them be email because I no longer have outgoing email capability. The whole thing is broken beyond repar ...

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

kanya-TT — Tue, 12 Aug 2025 10:40:26 GMT

Hey there, @NeilRich. I understand that this has been frustrating, to understand you better. Are a former talktalk customer?

Kanya

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

NeilRich — Tue, 12 Aug 2025 11:30:28 GMT

Yes, a long time former customer as shown by the tiscali email address ! 😊

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

kanya-TT — Tue, 12 Aug 2025 11:44:14 GMT

Thank you for the clarity, before all this happened, did you receive comms on your Tiscali email address advising you to subscribe or you went own discretion to subscribe.

Kanya

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

NeilRich — Tue, 12 Aug 2025 14:21:42 GMT

I received an email from Talktalk indicating that to continue my tiscali email I would need to subscribe to Everymail together with a link to the subscription page.

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

kanya-TT — Tue, 12 Aug 2025 14:53:38 GMT

And you have tried this link : https://everymail.com/support.

Kanya

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

NeilRich — Tue, 12 Aug 2025 17:44:54 GMT

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

amahle-TT — Wed, 13 Aug 2025 07:11:25 GMT

Hi there @NeilRich, we will look into this for you, thanks.

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

NeilRich — Wed, 13 Aug 2025 11:24:06 GMT

I noticed that the comma at the end of the link was causing problems. Without that you are routed to the Everymail front page where you must subscribe to get support. If I then click on Subscribe I'm back to the Talktalk subscription page ...

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

amahle-TT — Wed, 13 Aug 2025 11:26:16 GMT

We have escalated the issue for you and we will get back to you as soon as we get the feedback.

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

NeilRich — Mon, 18 Aug 2025 16:35:11 GMT

This isn't going to be resolved is it ? After having a tiscali email address for many many years I'm going to have to transfer dozens and dozens of accounts over to a new email simply because between Talktalk and Everymail you can't sort a seemingly simple payment problem. I despair.

Re: Cannot transfer my tiscali email over to Everymail because is not accepted

nomfezeko-TT — Mon, 18 Aug 2025 16:41:02 GMT

Hi there @NeilRich, we are so sorry for the inconvenience caused, we understand your concerns and wishes for this matter to be sorted sooner as much as you do. This has been escalated for you, rest assured, once we receive an update, you will definitely be notified.