topic Re: Link emails with broadband in Email

Link emails with broadband

MacJj — Fri, 08 Aug 2025 17:00:15 GMT

Please link email addresses in profile private field to broadband account.

Account number and email addresses are listed in profile.

Thank you

Re: Link emails with broadband

MacJj — Fri, 08 Aug 2025 17:10:24 GMT

Addresses were previously linked to husbands account, who died in April. Had to open new account.

Re: Link emails with broadband

Gliwmaeden2 — Fri, 08 Aug 2025 18:25:56 GMT

Sorry for your loss, @MacJj.

It may be particularly complicated if the email addresses were never originally in an account held in your name. There seem to be lots of scenarios that Talktalk / Everymail never thought of for this whole issue.

There will now be a delay over the weekend as staff are not back on here before Monday. Sorry that this may take time to resolve.

Re: Link emails with broadband

MacJj — Fri, 08 Aug 2025 18:33:29 GMT

Thank you for your reply @Gliwmaeden2

Hopefully we'll get some answers on Monday, though that doesn't sound good about it being complicated

Re: Link emails with broadband

kanya-TT — Mon, 11 Aug 2025 09:15:46 GMT

Hey there, @MacJj.Hey there! Were the emails you want to link previously connected to your account?

Kanya

Re: Link emails with broadband

MacJj — Tue, 12 Aug 2025 16:25:21 GMT

Hello @kanya-TT

They were linked to my husband's account but he died in April and l was told l had to open a new Talktalk account.

Re: Link emails with broadband

kanya-TT — Tue, 12 Aug 2025 16:34:54 GMT

I'm truly sorry to hear about the loss of your husband. On behalf of TalkTalk, I want to express our sincere condolences to you and your family. Could you please confirm if the account number in the private section belongs to your husband's account?

Kanya

Re: Link emails with broadband

MacJj — Tue, 12 Aug 2025 16:43:40 GMT

Thank you @kanya-TT

No, that's my new account number.

Do you need our old account number?

Re: Link emails with broadband

siphosethu-TT — Tue, 12 Aug 2025 16:47:31 GMT

No everything is good for now, we just needed to confirm. Are you able to use your email services just fine? Thanks

Re: Link emails with broadband

MacJj — Tue, 12 Aug 2025 16:49:25 GMT

No, l can't use them. I can only receive emails, not send emails. It says l have to subscribe.

Re: Link emails with broadband

siphosethu-TT — Tue, 12 Aug 2025 16:58:06 GMT

When your husband passsed away did you take over the account? I'm asking this as you'll need to be the account holder on the old account which will allow us to move all your details to the new account. Please contact our bereavement team so they can sort this out.

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Link emails with broadband

Gliwmaeden2 — Tue, 12 Aug 2025 17:28:58 GMT

@MacJj there's a dedicated phone number for the bereavement team given in this article, which might be helpful:

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

I hope it's possible for you to get this resolved. On the death of your husband, you should have been put in touch with that team to sort out affairs like simply changing the account holder name etc, rather than setting up a whole new account, which is what has led to these email addresses being associated with the old account - the added complication being it was not in your name.

Do let us know if the bereavement team are able to progress this for you.

Re: Link emails with broadband

MacJj — Tue, 12 Aug 2025 17:59:25 GMT

The bereavement team didn't give me the option of changing the account name, only creating a new account.

I will call the number in the morning. Hopefully they'll be able to transfer me back to our old account.

Re: Link emails with broadband

MacJj — Tue, 12 Aug 2025 18:01:23 GMT

Thank you @Gliwmaeden2

I will call them in the morning. It's upsetting that they didn't offer me the option of just transfering the name to me.

Re: Link emails with broadband

sabelo-TT — Wed, 13 Aug 2025 07:05:56 GMT

Once done with the call @MacJj, do confirm with feedback if the matter was resolved. 🙂

Re: Link emails with broadband

MacJj — Sun, 17 Aug 2025 16:11:41 GMT

Pleased to say that my email addresses have been connected to my account again.

Thank you everyone for your support on here.

Re: Link emails with broadband

Gliwmaeden2 — Sun, 17 Aug 2025 18:00:09 GMT

Thanks for the update, @MacJj. Good to hear that it's resolved!

Re: Link emails with broadband

siphosethu-TT — Mon, 18 Aug 2025 07:41:08 GMT

Great news to start of the day for me, take care @MacJj. Thanks