topic Re: Unlinked email address in Email

Unlinked email address

ER_C007_007837_1 — Wed, 13 Aug 2025 15:05:09 GMT

I posted yesterday and nambuso-TT emailed me to ask if I have been recieving emails asking me to join everymail which I have been. My problem is same as others using dsl.pipex.com domain. My send has been blocked despite still being a talk talk broadband customer. Thanks for your attention.

Re: Unlinked email address

fr8ys — Wed, 13 Aug 2025 15:08:05 GMT

Please see here for information and follow the advice.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you. Do not start a new thread but stick yo this one please.

Thank you

Re: Unlinked email address

siphosethu-TT — Wed, 13 Aug 2025 15:13:21 GMT

Hi there @ER_C007_007837_1 , I'm really sorry about this. I've just checked on your account and as it's disconnected you'll need to subscribe to Everymail so you can keep your email address. I can only help if you have an active broadband account with us. Thanks

Re: Unlinked email address

ER_C007_007837_1 — Wed, 13 Aug 2025 15:34:00 GMT

Ok have completed account info and various email addresses as requested.

Re: Unlinked email address

siphosethu-TT — Wed, 13 Aug 2025 15:39:14 GMT

Thanks however, you'll need to subscribe to Everymail as you don't have an active broadband account. Thanks

Re: Unlinked email address

ER_C007_007837_1 — Wed, 13 Aug 2025 15:39:27 GMT

I do not understand as I am still a talk talk broadband customer and am still receiving inbound emails. I have an active broadband account.

Re: Unlinked email address

siphosethu-TT — Wed, 13 Aug 2025 15:46:15 GMT

I'll send you a private message so you can provide me with details to your active account okay. Thanks

Re: Unlinked email address

Philile-TT — Thu, 14 Aug 2025 07:09:25 GMT

Please do update the emails you need to be linked to the active account on your private notes.

Re: Unlinked email address

siphosethu-TT — Thu, 14 Aug 2025 10:15:14 GMT

Have you updated the emails you need to be linked to the active account on your private notes? Thanks

Re: Unlinked email address

Billx — Thu, 14 Aug 2025 17:54:07 GMT

Hi, @ER_C007_007837_1

So, where have you listed all your TalkTalk email addresses to be linked,

if it not in the 'private notes' section of your Community Profile, which is here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info ?

Bill

Re: Unlinked email address

Walburt — Wed, 20 Aug 2025 17:31:44 GMT

Hi Thanks for all help.I am now able to sent on my dsl.pipex account which has transferred to my present talktalk broadband account but my wifes dsl.pip[ex account is still not letting her send. Havin had login difficulties to the community I have changed name to walburt to see if it helps to login. Would like to update profile as well but cannot find way into profile manager. Any help appreciated.

Re: Unlinked email address

Gliwmaeden2 — Wed, 20 Aug 2025 18:01:33 GMT

Click on your avatar, top towards the right and click on settings. Choose the Personal Information options and make sure you add your Talktalk phone number or account number in there. Scroll down further to SAVE CHANGES.

Hope that helps, @Walburt. 😊

Re: Unlinked email address

Mandisa-TT — Thu, 21 Aug 2025 07:10:22 GMT

Hi @Walburt let me know if you still need assistance.

Re: Unlinked email address

Gliwmaeden2 — Fri, 22 Aug 2025 07:57:04 GMT

Topic closed as the customer has started another thread with another user name, this time @walburton, here:

https://community.talktalk.co.uk/t5/Email/Email-transfer/td-p/3126571#M193759

Re: Unlinked email address

Mandisa-TT — Fri, 22 Aug 2025 07:56:14 GMT

Thank you @Gliwmaeden2