topic Re: Please link my emails to my broadband account in Email

Please link my emails to my broadband account

will9r — Tue, 29 Jul 2025 16:01:27 GMT

Please could you check that the legacy emails I have listed in my profile are still linked to my broadband account and confirm that I will not be charged for email and will retain my email service.

Re: Please link my emails to my broadband account

Mandisa-TT — Tue, 29 Jul 2025 16:02:19 GMT

Hi @will9r I will check this for you.

Re: Please link my emails to my broadband account

MossB — Tue, 29 Jul 2025 16:09:19 GMT

I have spent most of the day going round in circles with this on the online chat. I cannot get my e mail address linked to my broadband account and my e mails have been barred. Have you succeeded ?

Re: Please link my emails to my broadband account

Mandisa-TT — Tue, 29 Jul 2025 16:11:37 GMT

Hi @will9r I have accessed your account and can confirm that you have an active broadband account. However, none of the three email addresses listed in your private notes are linked with this active account. Could you please confirm if you previously had a broadband account with us and whether these email addresses were ever linked to that closed account?

Re: Please link my emails to my broadband account

Mandisa-TT — Tue, 29 Jul 2025 16:17:07 GMT

@MossB If you want help, you cannot use someone else's thread.

To get help, please, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

Re: Please link my emails to my broadband account

will9r — Wed, 13 Aug 2025 14:10:36 GMT

Hello

I have not heard from you.

My emails will not send and soon you will block my accounts. Please link my talktalk email address' to my talktalk account

Re: Please link my emails to my broadband account

kanya-TT — Wed, 13 Aug 2025 15:02:08 GMT

Hey there, @will9r. Have you made this request before and were you made an escalation?

Kanya

Re: Please link my emails to my broadband account

Gliwmaeden2 — Wed, 13 Aug 2025 16:13:22 GMT

@will9r,

Previously @Mandisa-TT asked you

"Could you please confirm if you previously had a broadband account with us and whether these email addresses were ever linked to that closed account?"

Staff needed you to confirm whether these email addresses belonged to a previous Talktalk account of yours, and we didn't hear back from you about that.

It's important to keep an eye on the responses in the thread.

Re: Please link my emails to my broadband account

kanya-TT — Wed, 13 Aug 2025 16:22:18 GMT

Well be waiting for your response @will9r .

Kanya

Re: Please link my emails to my broadband account

will9r — Wed, 13 Aug 2025 19:50:02 GMT

They are legacy emails from when I had a previous account with talktalk.

Re: Please link my emails to my broadband account

will9r — Wed, 13 Aug 2025 19:55:06 GMT

They are legacy emails from when I had a previous account with talktalk. Please link them.

Re: Please link my emails to my broadband account

Philile-TT — Fri, 15 Aug 2025 07:21:23 GMT

@will9r Please update your private notes and provide the old account number. The email address that you use to log in to the forum page locates the active account.

Re: Please link my emails to my broadband account

will9r — Fri, 15 Aug 2025 08:20:32 GMT

I don't use this community and have only started since this email issue, please tell me how to update my notes.

Re: Please link my emails to my broadband account

Philile-TT — Fri, 15 Aug 2025 08:24:23 GMT

@will9r Please click on your avatar and you will be able to see your profile, your private notes are under your profile.

Re: Please link my emails to my broadband account

Gliwmaeden2 — Fri, 15 Aug 2025 08:25:53 GMT

@will9r, it's in the profile area which you had previously filled.

Return to that via your avatar/name and go to settings. You have already completed Personal information and in the drop down menu from there you should find Private Notes.

I think you put the relevant email addresses in there already?

Add the old account number too and click on SAVE CHANGES (further down the page).

Hope that helps!

Re: Please link my emails to my broadband account

will9r — Fri, 15 Aug 2025 08:34:56 GMT

The old emails are still in the notes, I have added the email that should point to the account but I do not know the old account number.

Re: Please link my emails to my broadband account

Philile-TT — Fri, 15 Aug 2025 09:01:01 GMT

Thank you. I have raised an escalation please allow 48 working hours.

Re: Please link my emails to my broadband account

Philile-TT — Fri, 15 Aug 2025 09:02:35 GMT

Just to confirm, did you receive an email advising you to subscribe to everymail?

Re: Please link my emails to my broadband account

will9r — Fri, 15 Aug 2025 09:07:18 GMT

it comes up on the browser when I look at emails, now it is an annoying banner that I have to close every time, I cannot send emails from any of the address'

Re: Please link my emails to my broadband account

Philile-TT — Fri, 15 Aug 2025 09:09:17 GMT

I understand, did you receive the communication? an emails from TalkTalk advising you to sign up?