topic Account number in Email

Account number

Chloebennett111 — Mon, 18 Aug 2025 07:50:08 GMT

Hi chloe Bennett moved out of the address xxxxxxxon the 1st June 2025 please cancel these services

the WiFi has not been used since 1st June

Re: 1015117682 Account number

kanya-TT — Mon, 18 Aug 2025 07:40:16 GMT

Hey there, @Chloebennett111. Please reach out to our Cancellations team on the details below and please refrain from writing personal information the public thread.

Alternatively, we do have home move Home moveoptions when you move out to a new place where you can continue to enjoy your broadband service.

0345 1725157 between 09:00-19:00 Mon-Fri and 09:00-18:00 Saturday, and they will be more than happy to help. https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Kanya

Re: Account number

Gliwmaeden2 — Mon, 18 Aug 2025 07:56:30 GMT

@kanya-TT, can you remove the account number displayed in @Chloebennett111's post from showing in latest posts in your reply, - it still shows on your post there, though not on my reply since I sorted the OP post.

I have removed the home address details that were still displayed in the original post.

@Chloebennett111 please don't display sensitive information in the public thread.

Re: Account number

kanya-TT — Mon, 18 Aug 2025 07:59:41 GMT

Thank you @Gliwmaeden2. I am not sure I can the account number you are reffering to.

Kanya

Re: Account number

Gliwmaeden2 — Mon, 18 Aug 2025 08:04:13 GMT

Please see the screenshot that I posted just now in the stars lounge thread - it should not be displayed publicly, @kanya-TT.

Re: Account number

kanya-TT — Mon, 18 Aug 2025 08:14:39 GMT

I understand again @Gliwmaeden2. Are you saying I posted the account number of the customer?

Kanya

Re: Account number

Gliwmaeden2 — Mon, 18 Aug 2025 09:14:03 GMT

The OP originally posted it in their subject heading and it still shows in the listed post, but only where you replied. As I said, see the item in Stars Lounge - I copied you in!

Re: Account number

kanya-TT — Mon, 18 Aug 2025 09:18:35 GMT

I can't see it here or on the stars Lounge so I am unable to remove it.

Kanya