topic Re: Unable to login to Everymail despite subscribing in Email

Unable to login to Everymail despite subscribing

cabinessence2 — Thu, 07 Aug 2025 20:41:33 GMT

Hello, I subscribed to Everymail on 18/7/2025 and received two emails the same day confirming the subscription and the direct debit.

However, I am unable to login to Everymail, but I can still login to TalkTalk, although I can no longer send emails. There is still a red banner telling me I need to subscribe!

i am unable to login to Everymail My Account and have tried resetting my password, but still doesn’t work. I can still login to TalkTalk Mail Manager though, which still shows that I need to subscribe.

The direct debit is also showing in my bank account, ready for the first payment due after the month’s free trial.

I have tried to contact Everymail support, but it won’t let me chat to a live person as it says I need to subscribe first and there are no alternative methods to contact Everymail.

I have been waiting patiently for 3 weeks, hoping that Everymail would have resolved the glitch by now, but I now need to urgently respond using my TalkTalk email.

Please can you escalate this.

Attached are screenshots showing the problem.

Thank you.

Rachel

Re: Unable to login to Everymail despite subscribing

Gliwmaeden2 — Thu, 07 Aug 2025 20:38:15 GMT

Given the numbers who cannot send emails, there's clearly a backlog in the processing for those who did need to subscribe to Everymail just as much as there is for pulling back the legacy email accounts to Talktalk that belong to current broadband subscribers, @cabinessence2.

As you are in the former camp, it's Everymail who are answerable to those who were told they needed to subscribe and have no ongoing account for broadband with Talktalk.

Neither company has covered itself in glory but they are slowly working through that backlog.

I'll link your original topic here for reference:

https://community.talktalk.co.uk/t5/Email/Please-relink-my-email-to-another-email-account/td-p/3122531

Re: Unable to login to Everymail despite subscribing

Gliwmaeden2 — Thu, 07 Aug 2025 20:42:51 GMT

@cabinessence2,

I've removed the image that displayed your direct debit reference number.

NOTHING of that sort should ever be displayed in the public thread.

Re: Unable to login to Everymail despite subscribing

cabinessence2 — Fri, 08 Aug 2025 10:11:58 GMT

@mandisa1-TT asked me to start my own thread, which I have now done. Please will TalkTalk staff escalate, just as you have done for @Alisonjw44 who is in exactly the same position as me. I urgently need to respond to a message using my TalkTalk email address, and the time without being able to do so is now unacceptable.

Thank you @Gliwmaeden2 , but Everymail cannot be answerable to me, as there is no facility for me to even ask them a question, being unable to communicate via chat with a live person (supposedly for not being a subscriber) and they have not provided any other facility to communicate with them.

Rachel

Re: Unable to login to Everymail despite subscribing

Mandisa-TT — Fri, 08 Aug 2025 10:57:29 GMT

Hi @cabinessence2 thank you for initiating your own thread. I have escalated this for you, and I will respond as soon as I receive a reply.

Re: Unable to login to Everymail despite subscribing

Mandisa-TT — Fri, 08 Aug 2025 13:56:06 GMT

Hi @cabinessence2 You have included only one email address in your private note. Could you please confirm if this is the email address that received communications regarding signing up for Everymail? Additionally, are you using this email address to register?

Re: Unable to login to Everymail despite subscribing

cabinessence2 — Fri, 08 Aug 2025 17:15:23 GMT

Hi @Mandisa-TT ,

No I registered and received confirmation of subscription via email address rmsp*****@talktalk.net. Please see the screenshot above, which shows this redacted email address. I also received my direct debit confirmation via this address.

I have updated my private notes.

Bizarrely, the previously linked email address shown in my private notes is able to login to Everymail and able to send, along with three other linked email addresses. I did ask in my post on 31/07/2025 if my emails could be relinked, as I thought that this might solve the problem.

Thank you for your help.

Rachel

Re: Unable to login to Everymail despite subscribing

sabelo-TT — Mon, 11 Aug 2025 07:03:29 GMT

@cabinessence2, just a quick one, have you tried getting in touch with EveryMail about this matter?

Re: Unable to login to Everymail despite subscribing

cabinessence2 — Mon, 11 Aug 2025 08:21:35 GMT

Hi @sabelo-TT Yes, I spent many hours going round in circles trying to contact Everymail support, but it won’t let me chat to a live person. It says I need to subscribe first and there are no alternative methods listed to contact Everymail support.

Re: Unable to login to Everymail despite subscribing

sabelo-TT — Mon, 11 Aug 2025 09:05:27 GMT

I do understand and apologise for any difficulties that this may have caused to you but will strongly advise for you to get in touch with EveryMail directly as since you have now signed up/subscribed to EveryMail, they will need to further resolve this matter.

Re: Unable to login to Everymail despite subscribing

nameunknown_ — Mon, 11 Aug 2025 09:22:46 GMT

@cabinessence2 wrote:
Bizarrely, the previously linked email address shown in my private notes is able to login to Everymail and able to send, along with three other linked email addresses. I did ask in my post on 31/07/2025 if my emails could be relinked, as I thought that this might solve the problem.

When you sign in to Mailbox Manager via https://tt.everymail.com/myaccount/#/login using an email address and password combination that is accepted, does it show that you need to subscribe (as you see in the Maibox Manager via https://apps.talktalk.co.uk/myaccount/#/login using the other (unlinked?) email address?

If you are an Everymail subscriber (for some of your email accounts), then you ought to be able to access live chat via the 'Go to Support' in the Everymail account. If so, hopefully they can resolve linking your other account.

Re: Unable to login to Everymail despite subscribing

cabinessence2 — Mon, 11 Aug 2025 10:31:44 GMT

Yes, these accounts can login. However, they are not my own accounts, but family member accounts. One of them did contact Everymail on 23/07/2025 and have given me a screenshot from Everymail saying they will ask their technical team to relink our accounts.

However, 19 days later it has not been re linked and I urgently need to send an email from my TalkTalk account.

Rachel

Re: Unable to login to Everymail despite subscribing

cabinessence2 — Mon, 11 Aug 2025 10:31:28 GMT

@sabelo-TT wrote:
I do understand and apologise for any difficulties that this may have caused to you but will strongly advise for you to get in touch with EveryMail directly as since you have now signed up/subscribed to EveryMail, they will need to further resolve this matter.

Could you please strongly advise precisely how I may get in touch with them directly, when I am unable to speak to a live agent.

Rachel

Re: Unable to login to Everymail despite subscribing

amahle-TT — Mon, 11 Aug 2025 10:40:19 GMT

Hi there @cabinessence2, we are sorry to hear this. Please visit EveryMail Support (https://everymail.com/support) for further assistance.

Re: Unable to login to Everymail despite subscribing

cabinessence2 — Mon, 11 Aug 2025 10:58:11 GMT

You appear not to have read my original question or any of the thread, so now going round in circles! @Mandisa-TT said they would escalate this for me as I am unable to contact Evermail, and they asked me to clarify something from my private notes on Friday, to which I have received no response.

Can @Mandisa-TT get this back on track please and escalate?

Rachel

Re: Unable to login to Everymail despite subscribing

amahle-TT — Mon, 11 Aug 2025 11:03:02 GMT

At the moment you can only use the provided above to contact everymail, thanks.

Re: Unable to login to Everymail despite subscribing

Billx — Mon, 11 Aug 2025 13:41:09 GMT

Hi, @cabinessence2

Great work.

Regarding you being unable to contact Everymail,

I have previously seen the thread of another customer in which he displayed the successful confirmation of his direct debit.

Pity yours was removed. Perhaps you can remove any personal references from it, and repost it.

In that direct debit confirmation, there were 2 contacts, a telephone number, and an email address, for Everymail.

Thanks again for posting what you have posted.

Bill

Re: Unable to login to Everymail despite subscribing

Gliwmaeden2 — Mon, 11 Aug 2025 14:06:47 GMT

@Billx, no the original doesn't show any of the above other than the billing@everymail.com address that is still displayed in the remaining images.

@cabinessence2, just ignore the above request from Billx.

Re: Unable to login to Everymail despite subscribing

nameunknown_ — Mon, 11 Aug 2025 14:13:26 GMT

@cabinessence2

What @Billx would have seen is "Please check the details above. If there are any incorrect details, or if there are any issues with this Direct Debit, you can contact Everymail at info@everymail.com, +44 20 8338 9540."

You could try calling on that number. Maybe they could transfer you to the technical team, if they are only dealing with direct debit enquiries.

The alternative would be to get your family member to give Everymail another prod, since Everymail said they would deal with the issue, but have failed to do so.

Re: Unable to login to Everymail despite subscribing

Billx — Mon, 11 Aug 2025 14:24:25 GMT

Hi, @nameunknown_

That's correct.

I am thinking that info@everymail.com could be a general enquiry email address.

If what @Gliwmaeden2 was objecting to is blurred, there is no reason why it can not be reposted.

Bill