topic Missing Inbox emails after a "spoofing" attack in Email

Missing Inbox emails after a "spoofing" attack

ca2102 — Mon, 18 Aug 2025 21:30:58 GMT

Hi, I recently received a "spoof" email saying my email account (and consequently my computer) has been hacked and they wanted me to pay $500 bitcoin to remove the Trojan on my PC. After that the emails stored in my Inbox have disappeared. (My saved emails are still there). I have since changed my password in the hope that I will not hear from them again.

How do I get my missing emails restored?

Re: Missing Inbox emails after a "spoofing" attack

fr8ys — Mon, 18 Aug 2025 21:42:43 GMT

Unfortunately if they have been deleted and are not in your bin, they can't be restored.

Re: Missing Inbox emails after a "spoofing" attack

Mandisa-TT — Tue, 19 Aug 2025 07:16:39 GMT

Hi @ca2102 I'm sorry to hear this, have your checked on your deleted folder.

Re: Missing Inbox emails after a "spoofing" attack

ca2102 — Tue, 19 Aug 2025 08:32:34 GMT

Trash and Spam folders are also empty.

Re: Missing Inbox emails after a "spoofing" attack

Mandisa-TT — Tue, 19 Aug 2025 08:36:50 GMT

Emails may have been archived instead of deleted. Look for an "Archive" folder in your TalkTalk Mail account to see if your missing emails are stored there.