topic Re: Email addresses need linking to Broadband account in Email

Email addresses need linking to Broadband account

D_A_B — Wed, 13 Aug 2025 16:00:47 GMT

I need my email addresses linking to my Broadband account as I am getting messages saying I need to sign up for Everymail

Re: Email addresses need linking to Broadband account

nambuso-TT — Wed, 13 Aug 2025 16:22:05 GMT

Hi there @D_A_B. Thank you very much for bringing this to our attention. Please confirm if the email address you received the communication on is the same as the one registered on the account. Thanks.

Re: Email addresses need linking to Broadband account

D_A_B — Wed, 13 Aug 2025 16:27:16 GMT

It should be, although I did originally have my gmail address registered to the account.

Re: Email addresses need linking to Broadband account

nambuso-TT — Wed, 13 Aug 2025 16:35:01 GMT

Okay thank you very much for letting me know. As you are a broadband customer there is no need for you to subscribe to Everymail . I will fill in a webform for you so we can stop any further communication going your way regarding this movement however before I can submit a webform please confirm if there is a sign-up option available when you login to your email account.

Re: Email addresses need linking to Broadband account

D_A_B — Wed, 13 Aug 2025 16:38:57 GMT

Yes, there is a banner across the top with a link to subscribe when I try to compose a new email

Re: Email addresses need linking to Broadband account

nambuso-TT — Wed, 13 Aug 2025 16:39:35 GMT

Thank you, please confirm if you are experiencing feature restrictions (i.e. unable to send an email) in the email account?

Re: Email addresses need linking to Broadband account

D_A_B — Wed, 13 Aug 2025 16:42:45 GMT

Yes, I am unable to send emails. When I select new email I get 'Final Notice: Act Now or Lose Access to Your Email' coming up

Re: Email addresses need linking to Broadband account

nambuso-TT — Wed, 13 Aug 2025 16:46:52 GMT

I have successfully submitted a webform for you to stop any further communication regarding Everymail.

Re: Email addresses need linking to Broadband account

D_A_B — Wed, 13 Aug 2025 16:48:17 GMT

Thank you. Do you know how long it will take for it to resolve the issue of not being able to send emails?

Re: Email addresses need linking to Broadband account

nambuso-TT — Wed, 13 Aug 2025 16:51:09 GMT

You can link up to 5 email addresses to your active broadband account, I can see that you only listed 2 email addresses on your profile under private notes. If there are other email addresses you want to add please update your profile so that I can add them.

Before I submit a webform for you to link your emails to your active broadband account, Is any of the listed email addresses linked to a disconnected account.

Re: Email addresses need linking to Broadband account

nambuso-TT — Wed, 13 Aug 2025 16:53:43 GMT

It usually takes 48 working hours.

Re: Email addresses need linking to Broadband account

D_A_B — Wed, 13 Aug 2025 16:55:33 GMT

There should just be 2 email addresses. Previously the email accounts would have been under my late mother's account - I've added the details to my private notes

Re: Email addresses need linking to Broadband account

Gliwmaeden2 — Wed, 13 Aug 2025 17:51:58 GMT

The fact the other account was not in your name, @D_A_B, is a significant detail.

Put as much information as possible in Private Notes as this is a further complication in what is already challenging!

Re: Email addresses need linking to Broadband account

sabelo-TT — Thu, 14 Aug 2025 07:08:36 GMT

Meaning so, please re-update your profile @D_A_B

Re: Email addresses need linking to Broadband account

D_A_B — Sat, 16 Aug 2025 12:00:06 GMT

All sorted now thank you

Re: Email addresses need linking to Broadband account

Philile-TT — Mon, 18 Aug 2025 07:09:50 GMT

@D_A_B just to confirm, you mean that you have updated the profile or you now have been assisted?

Re: Email addresses need linking to Broadband account

D_A_B — Wed, 20 Aug 2025 13:47:45 GMT

Assisted and the issue has now been resolved i.e. I have the ability to send emails again. Thank you

Re: Email addresses need linking to Broadband account

Mandisa-TT — Wed, 20 Aug 2025 13:48:54 GMT

Perfect! Thank you so much for the update, is there anything else we can assist you with?