topic Re: Linked email update request abnd query in Email

Linked email update request abnd query

gwatt58 — Sat, 19 Jul 2025 11:21:02 GMT

I have reattached my talktalk email address to my account but am still getting banners to subscribe in webmail so would like to confirm whether I will lose access to email.

Details are in my profiles private notes field.

Is it correct that talktalk.net email accounts linked to a talktalk broadband/phone account will be unaffected by the change to paid email and will continue to function as they currently do?

Thank you.

Re: Linked email update request abnd query

Gliwmaeden2 — Sat, 19 Jul 2025 12:05:59 GMT

Staff will respond after the weekend, @gwatt58.

Re: Linked email update request abnd query

amahle-TT — Mon, 21 Jul 2025 07:34:57 GMT

Hi there @gwatt58 thank you for reaching out. Yes, you are correct :).

Re: Linked email update request abnd query

gwatt58 — Mon, 21 Jul 2025 08:41:57 GMT

Thank you for your reply.

As per the notes in the private field in my profile, if I have added an @talktalk.net email address in the last few days which wasn't the main address originally associated with the account, is this sufficient to avoid losing access to my email account? (and more urgently, my ability to send email from it?)

More details in my profile private field.

Thanks again.

Re: Linked email update request abnd query

amahle-TT — Mon, 21 Jul 2025 09:11:16 GMT

You can add up 5 email addresses on your account and as you have broadband services with us, please do not worry you will not lose access.

Re: Linked email update request abnd query

gwatt58 — Mon, 21 Jul 2025 11:06:00 GMT

Thank you for clarifying, that is good to know.

Re: Linked email update request abnd query

amahle-TT — Mon, 21 Jul 2025 11:11:37 GMT

I am glad to hear that, should you require further assistance please do not hesitate to chat in again.

Have a good day and take care 🙂

Re: Linked email update request abnd query

gwatt58 — Sun, 17 Aug 2025 21:51:06 GMT

Update: I can now no longer send emails after being assured in this thread that this would not be the case.

I am getting the "Fnal Notice" prompt, asking me to subscribe.

Could someone please look at the details of this thread and confirm if this is in error or if I am going to lose access to my email.

The details of my required email address are in my profile's private field.

Re: Linked email update request abnd query

Gliwmaeden2 — Mon, 18 Aug 2025 06:03:27 GMT

There seems to be quite a delay in processing the information from the webforms to continue normal service for Broadband account holders, @gwatt58.

People are slowly reporting emails now starting to send, but it's not even always from all their addresses yet, so not done all at once even per account.

I'll re-escalate this thread for you.

Re: Linked email update request abnd query

kanya-TT — Mon, 18 Aug 2025 08:00:44 GMT

We are apologize for this inconvenience, it is something that is being worked on.

Kanya

Re: Linked email update request abnd query

gwatt58 — Thu, 21 Aug 2025 06:46:15 GMT

Is there any update on this issue? Or an estimate of how long until it is resolved?

Thanks.

Re: Linked email update request abnd query

sabelo-TT — Fri, 22 Aug 2025 07:13:44 GMT

@gwatt58, as we have escalated this matter for you, we are currently waiting for feedback on this as I do apologise for the long wait.

Re: Linked email update request abnd query

gwatt58 — Tue, 26 Aug 2025 08:31:20 GMT

I still have no ability to send email. I would appreciate if this could be dealt with more ugently as I have communications to perform.

Thank you.

Re: Linked email update request abnd query

Mandisa-TT — Tue, 26 Aug 2025 09:10:11 GMT

Hi @gwatt58 I will look into this for you.

Re: Linked email update request abnd query

Mandisa-TT — Tue, 26 Aug 2025 09:30:12 GMT

Hi @gwatt58 I have accessed your account, and there are no updates at this time. I will complete a web form, and our escalation team will assist in getting your email address operational again within the next 48 working hours. Regarding your private note, you mentioned three email addresses, with emphasis on one that you need linked to your broadband account and working again. Could you please confirm if you would like all email addresses to be functional and excluded from the EveryMail Migration?

Re: Linked email update request abnd query

gwatt58 — Tue, 26 Aug 2025 14:27:34 GMT

Thank you! Only the single g*********@talktalk.net email address needs to be associated with the account.

Re: Linked email update request abnd query

gwatt58 — Tue, 26 Aug 2025 14:29:38 GMT

Sorry, that doesn't perfectly answer your question. Any other talktalk.net email address mentioned in the note in my profile does not need to be excluded from migration Its Just the g*********@talktalk.net which is critical. Thank you.

Re: Linked email update request abnd query

Mandisa-TT — Tue, 26 Aug 2025 14:33:32 GMT

I understand, I will escalate for you. when you log into your email, please confirm if you get a banner about subscribing to EveryMail?

Re: Linked email update request abnd query

gwatt58 — Tue, 26 Aug 2025 18:01:52 GMT

Yes, I get the red banner and popup box asking to subscribe to Everymail.

Re: Linked email update request abnd query

Philile-TT — Wed, 27 Aug 2025 07:01:08 GMT

@gwatt58 did you receive an email advising you to subscribe to EveryMail?