topic Re: Locked out of sending emails in Email

Locked out of sending emails

daffy_uk — Thu, 21 Aug 2025 10:55:27 GMT

I'm being asked to subscribe to a mail service to enable sending of email and not losing my account, even though I'm a broadband customer. What the hell is that all about?

Re: Locked out of sending emails

fr8ys — Thu, 21 Aug 2025 10:58:02 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Locked out of sending emails

daffy_uk — Thu, 21 Aug 2025 11:05:31 GMT

I believe I've added the required information

Re: Locked out of sending emails

nambuso-TT — Thu, 21 Aug 2025 11:08:55 GMT

Hi there @daffy_uk Thanks for adding your information. Is the sign-up option available when you login to your email account?

Re: Locked out of sending emails

daffy_uk — Thu, 21 Aug 2025 11:17:35 GMT

Hi, there's just an option to subscribe to the new mail service

Re: Locked out of sending emails

Mandisa-TT — Thu, 21 Aug 2025 11:20:42 GMT

Hi @daffy_uk I will look into this for you.

Re: Locked out of sending emails

Mandisa-TT — Thu, 21 Aug 2025 11:32:23 GMT

Hi @daffy_uk I found your account, and I can confirm that you have an active broadband account. The two email addresses you provided in your private note are linked to this account. I can escalate this issue for you, but I noticed that there are more than two email addresses associated with your account. Could you please confirm if you are only using the two email addresses you mentioned in your private note?

Re: Locked out of sending emails

daffy_uk — Thu, 21 Aug 2025 11:37:52 GMT

Hi,

There should be three address in total.

(the one TalkTalk gave me after they took over Tiscali)

Thanks

Re: Locked out of sending emails

Mandisa-TT — Thu, 21 Aug 2025 11:41:33 GMT

Hi @daffy_uk your emails addresses are all linked to your active broadband account. I have removed your details and recommend that you avoid sharing personal information on public forums in the future. I have initiated an escalation for you, and your email address should be functioning within the next 48 hours.

Re: Locked out of sending emails

Mandisa-TT — Thu, 21 Aug 2025 11:49:44 GMT

This request will be completed within 48 hours, counting only working days (Monday to Friday), as weekends are not included. Is there anything else I can assist you with?

Re: Locked out of sending emails

daffy_uk — Thu, 21 Aug 2025 11:50:19 GMT

Ah, hadn't realised. Thank you for sorting this out.

Re: Locked out of sending emails

Mandisa-TT — Thu, 21 Aug 2025 11:52:53 GMT

You're welcome! Thank you for bringing this to our attention. Please don't hesitate to reach out in the future. Take care!

Re: Locked out of sending emails

MaryGardener — Fri, 22 Aug 2025 02:03:39 GMT

Me too, can’t work out why as a broadband customer, with TalkTalk email addresses, that i’m being stopped from sending emails!

Re: Locked out of sending emails

Gliwmaeden2 — Fri, 22 Aug 2025 07:07:39 GMT

@MaryGardener, please return to the message board and click on start a topic to begin your own thread.

It's very important that you do this ASAP today so that staff can look into your case ahead of the weekend.

Ensure that your community profile is complete too, via your avatar; settings; Personal Information.....also add all relevant affected email addresses in Private Notes. SAVE CHANGES.

Re: Locked out of sending emails

nambuso-TT — Fri, 22 Aug 2025 07:10:35 GMT

Hi there

@Gliwmaeden2 Thank you very much for advising.