topic Re: My email is blocked from sending emails in Email

My email is blocked from sending emails

Gopears — Wed, 30 Jul 2025 08:46:06 GMT

I pay monthly to TalkTalk for my broadband now I am being blocked from sending emails and being asked to subscribe. I spent almost an hour on your chat on 18/6/25 to confirm this would not happen. This was confirmed by Divina. What a surprise my email was blocked from sending yesterday! I again contacted chat, assured it would be sorted. Still not working today!

When will this be fixed.

Re: My email is blocked from sending emails

kanya-TT — Wed, 30 Jul 2025 09:05:56 GMT

Did you link your emails with us?

Kanya

Re: My email is blocked from sending emails

Gopears — Wed, 30 Jul 2025 09:31:00 GMT

It is the only email I have, the one on my profile and the one you send my bills too.

Re: My email is blocked from sending emails

Gopears — Wed, 30 Jul 2025 09:45:34 GMT

Chat 18/6/25 with talktalk

Re: My email is blocked from sending emails

Gopears — Thu, 21 Aug 2025 13:37:37 GMT

My emails are still not working after almost 4 weeks. During the time since I first reported it I have had 11 private messages replied to with various time scales and numerous requests for patience. When will this issue be sorted, I have been more than patient.
It seems from the messages in this community that those of us who have been patient are at the back of the queue for getting this issue sorted.

Re: My email is blocked from sending emails

nambuso-TT — Thu, 21 Aug 2025 13:50:00 GMT

Hi there Just to confirm Is the sign-up option available when you login to your email account and are you experiencing feature restrictions (i.e. unable to send an email) in the email account

Re: My email is blocked from sending emails

Gopears — Thu, 21 Aug 2025 14:07:23 GMT

I can sign in and out but have got the red banner asking me to subscribe and am unable to send or reply to emails.

Re: My email is blocked from sending emails

nambuso-TT — Thu, 21 Aug 2025 14:12:10 GMT

Okay before we proceed, please add all your email addresses on your profile under private note..

Re: My email is blocked from sending emails

Gopears — Thu, 21 Aug 2025 14:25:55 GMT

As I explained initially I only have one email address which is the one you send my bills to which should be on my profile.

Re: My email is blocked from sending emails

nambuso-TT — Thu, 21 Aug 2025 14:34:10 GMT

Thank you very much for that, I can confirm that I have re escalated the issue for you and this usually takes 48 working hours. Thanks

We apologize for the inconvenience caused, thank you for your patience.

Re: My email is blocked from sending emails

Gopears — Mon, 25 Aug 2025 11:01:06 GMT

Thank you my email is working again.

Re: My email is blocked from sending emails

nambuso-TT — Mon, 25 Aug 2025 11:03:42 GMT

I'm glad I was able to help:) Should you require further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

Goodbye!👋