topic Re: toolbar disappeared in Email

toolbar disappeared

stuwed — Fri, 22 Aug 2025 14:21:04 GMT

The toolbar has disappeared from my Talktalk webmail which means that I can no longer delete selected emails. Can anyone suggest how I can restore the toolbar or another way to delete selected messages. The only option I can find deletes all messages. Thanks

Re: toolbar disappeared

nambuso-TT — Fri, 22 Aug 2025 14:29:53 GMT

Hi there @stuwed. Please try to clear cookies and cache on your current browser. Alternatively, please use a different browser. Thank you.

Re: toolbar disappeared

fr8ys — Fri, 22 Aug 2025 15:23:10 GMT

Hi,

It seems the toolbar disappeared a few months ago during an upgrade (?) and there is no way to bring this back (at least no way that customers have found so far).

The other consequence of this is moving multiple emails to folders.

It's been reported to the developers that customers are missing the toolbar function. I shall add this to the report to the forum manager.

Re: toolbar disappeared

nambuso-TT — Fri, 22 Aug 2025 15:30:18 GMT

Thank you very much for this @fr8ys

Re: toolbar disappeared

stuwed — Fri, 22 Aug 2025 16:09:07 GMT

Thank you - though I was using the toolbar until 2 days ago when it disappeared. If thats what they've done it makes the account totally unusable.

At least I can stop scratching my head now - thanks for your help.

Re: toolbar disappeared

fr8ys — Fri, 22 Aug 2025 16:19:38 GMT

Thanks for that nugget of information. It is strange as we had a spate of reports of the move function disappearing, so clearly this is something affecting some users at various times.

Have you tried using another browser? If so which browsers have you tried? If not, could you try another please?

Thank you

Re: toolbar disappeared

stuwed — Sat, 23 Aug 2025 10:36:44 GMT

Problem has resolved itself today with the reappearance of the toolbar and delete button. Thank for you advice.

Re: toolbar disappeared

fr8ys — Sat, 23 Aug 2025 12:05:25 GMT

That's good to know. Thanks for the update.