topic Re: Filter is blocking emails which are not spam in Email

Filter is blocking emails which are not spam

VNetherwood — Sun, 24 Aug 2025 11:39:32 GMT

Emails from xxxxxx are being filtered out before they reach my account. I want to receive these emails. How do I get the filter updated to allow them through?

Re: Filter is blocking emails which are not spam

Gliwmaeden2 — Sun, 24 Aug 2025 11:43:13 GMT

@VNetherwood, your post displayed two genuine email addresses in the illustration, which I have removed, and an email address could be construed from what you posted as the sender's address. I removed that too.

You are better putting sensitive information details in the Private Notes area of Personal Information, in your community profile. It's accessed via your avatar, settings, etc.....SAVE CHANGES.

Staff respond during the day, Monday to Friday.

Re: Filter is blocking emails which are not spam

nambuso-TT — Mon, 25 Aug 2025 07:30:43 GMT

Hi there @VNetherwood. I am sorry to hear this. Please confirm how are you accessing your emails?

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 08:06:13 GMT

I a not able to access these emails. That is the problem that i am trying to resolve. They bounce back to the sender with the error code attached

Re: Filter is blocking emails which are not spam

nambuso-TT — Tue, 26 Aug 2025 08:15:58 GMT

Okay when you still able to access email how were you accessing them?

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 10:06:48 GMT

I access emails on my phone and desktop web browser. There is no problem receiving emails from other senders

Re: Filter is blocking emails which are not spam

nambuso-TT — Tue, 26 Aug 2025 10:35:09 GMT

Thanks for letting me know. Regularly check your spam or junk folder for the missing emails. If you find them there, mark them as "Not Spam" or "Move to Inbox" to help train the filter.

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 11:36:34 GMT

These emails are not in any of my folders. As per attached image they are rejected before they reach my account with error code 512

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 11:37:42 GMT

Is this happening in your webmail also?

Kanya

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 13:28:39 GMT

It does not matter what platform i use, the emails do not reach my account from this sender

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 13:45:08 GMT

Hey there, @VNetherwood. Okay, well in the regard we'd like to run checks for you. Seeing that you are not able to receive emails from this specific account.

Are you at home, because we will need to run checks against your TalkTalk network as well.

Kanya

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 13:48:52 GMT

Yes i am at home and am free to help with checks

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 14:30:31 GMT

Great, your email account that can't receive these emails is the one in your profile, right?

Kanya

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 14:43:23 GMT

No it is different. The email address is xxxxxxx.com

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 14:44:35 GMT

I have updated your statement, please refrain from posting account sensitive information like your email address on the public platform.

Kanya

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 14:45:47 GMT

I need to know what device are you using when accessing your email?

Personal Computer (Desktop)
Laptop
Smartphone
Tablets
Gaming consoles

Kanya

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 15:26:16 GMT

I use everything except gaimg console

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 16:00:59 GMT

No worries, I need to know the operating system on your Smartphone?

Kanya

Re: Filter is blocking emails which are not spam

VNetherwood — Tue, 26 Aug 2025 16:05:39 GMT

Android 15

Re: Filter is blocking emails which are not spam

kanya-TT — Tue, 26 Aug 2025 16:08:29 GMT

Just to confirm, are you having problems receiving emails from everyone, or just an individual or single domain name (e.g. @gmail.com)?

Everyone
Individual email address or single domain only

Kanya