topic Re: Talktalk email needs to be linked to broadband account in Email

Talktalk email needs to be linked to broadband account

clocky001 — Thu, 14 Aug 2025 08:38:40 GMT

I am an existing broadband customer and have been for many years. Like other account holders my ability to send emails has been disabled & I have received the warning emails advising me to subscribe to the new mail provider. I have contacted talktalk by online chat on 2 occasions now to advise that I am a customer yet nothing appears to have been actioned. The last conversation I had was 2 days ago and I was advised a "form" had been submitted which would resolve this issue yet i am still unable to send emails. I mindful that 9/9 is looming and need to get this resolved ASAP before my email account is totally disabled. This seems very problematic for such a simple issue of an email account being linked to a broadband account. Please can talktalk expedite.

Re: Talktalk email needs to be linked to broadband account

amahle-TT — Thu, 14 Aug 2025 08:43:28 GMT

Hi there @clocky001 we are sorry for this, and I will look into it for you.

Re: Talktalk email needs to be linked to broadband account

amahle-TT — Thu, 14 Aug 2025 08:53:36 GMT

I have checked on your account, your issue has been escalated, and a relevant team will reach out to you .

Re: Talktalk email needs to be linked to broadband account

clocky001 — Mon, 18 Aug 2025 10:05:40 GMT

Hi i am STILL unable to send emails. When is this likely to resolve. I reported this week's ago initially and now my ability to send email has been disabled. I am a Talktalk broadband customer so shouldn't be in this position. How difficult is this to resolve? I was initially told it would take 48hrs! I note that others have experienced similar issues which doesn't instil confidence. Can you confirm ASAP when this will be resolved and what actual action you are required to undertake to reinstate my email.

Re: Talktalk email needs to be linked to broadband account

nambuso-TT — Mon, 18 Aug 2025 10:20:02 GMT

Hi there @clocky001 . I am very sorry to hear that you feel this. We've escalated this and we are still waiting for an update. Once we have an update we will send you a message.

Re: Talktalk email needs to be linked to broadband account

clocky001 — Mon, 18 Aug 2025 10:29:00 GMT

Please see this from my perspective. All I get from talk talk is it's been "escalated" without any explanation as to what action is actually being taken. This has dragged on and on for other customers so there must be a actual procedure that resolves this that has been done for others before. Repeatedly being told it's been escalated offers no comfort or confidence i need this to be resolved ASAP

Re: Talktalk email needs to be linked to broadband account

nambuso-TT — Mon, 18 Aug 2025 10:33:05 GMT

I understand and I am very sorry for the inconvenience caused and please be advised that we are working on this as a priority.

Re: Talktalk email needs to be linked to broadband account

clocky001 — Wed, 20 Aug 2025 07:36:42 GMT

Please provide an update ASAP my STILL cannot send emails. Does this mean when the next deadline arrives my email will be totally disabled? What is the actual hold up. I'm just being fobbed off with the same excuse without any details on what actions are being taken. At this rate I must seriously consider continuing as a talktalk customer which I have been for over 20 years

Re: Talktalk email needs to be linked to broadband account

nambuso-TT — Wed, 20 Aug 2025 10:16:30 GMT

The issue has been escalated to a department that will be able to look into this for you to ensure that you are able to send emails again.

Re: Talktalk email needs to be linked to broadband account

siphosethu-TT — Thu, 21 Aug 2025 16:30:45 GMT

@clocky001- I'm really sorry for the delay in having this resolved for you, I am currently looking into this for you, however I would need you to confirm the email address that you are unable to send emails on, please could you add the email/s to the private notes section of your profile. Remember not to post any of your personal information publicly.

Once you have confirmed this email for me i can get this resolved for you and you will be able to send emails again. Thanks

Re: Talktalk email needs to be linked to broadband account

clocky001 — Tue, 26 Aug 2025 08:05:55 GMT

I have passed on my email several times already. Why are you asking for this NOW weeks after I raised this issue. Please kindly advise where I can find the private notes section of my profile??

Re: Talktalk email needs to be linked to broadband account

siphosethu-TT — Tue, 26 Aug 2025 08:10:08 GMT

You simply use the following link.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Talktalk email needs to be linked to broadband account

clocky001 — Tue, 26 Aug 2025 08:18:40 GMT

Done its next to the broadband account number. Will this be sorted before 9/9?? As after that date my ability to receive emails will disappear so I won't even be able to communicate with talktalk though this method?

Re: Talktalk email needs to be linked to broadband account

siphosethu-TT — Tue, 26 Aug 2025 10:46:22 GMT

Thank you, please note that the issue has been escalated and should be resolved as soon as possible. Thanks 😇

Re: Talktalk email needs to be linked to broadband account

siphosethu-TT — Wed, 28 Jan 2026 12:48:12 GMT

Hi there @clocky001, surely the issue should be resolved by now however if it's not the case, please get back to us as emails will be deleted soon. Thanks