topic Re: email in Email

email

Mandyjb1 — Tue, 26 Aug 2025 08:48:02 GMT

I have been experiencing issues receiving some emails over the last week or so. I have been a talk talk/tiscali email user for over 20 years and up until recently was paying £5 a month this seems to have stopped and i am not sure why - i have not received any emails about transferring emails etc please can you help?

Re: email

kanya-TT — Tue, 26 Aug 2025 08:55:06 GMT

Hey there, @Mandyjb1.Let me look into this for you.

Kanya

Re: email

Gliwmaeden2 — Tue, 26 Aug 2025 10:00:18 GMT

The switch to Everymail should happen automatically, @Mandyjb1, but there may have been a glitch.

If paying by DD there shouldn't have been anything for you to do at all, ....at least that's the idea:

https://community.talktalk.co.uk/t5/Articles/Email-Transition-FAQs/ta-p/3114888

Re: email

mandisa1-TT — Tue, 26 Aug 2025 10:06:44 GMT

Hi there @Mandyjb1 We sincerely apologize for the inconvenience caused to you. Just to confirm are you able to send emails? and the issue is you are not receiving them.

Please update your profile so I can look into this for you.

Re: email

mandisa1-TT — Tue, 26 Aug 2025 10:38:21 GMT

The information provided by @Gliwmaeden2 is correct, the switch to Everymail is automatic for TalkTalk mail plus customer, you do not have to do anything. However you should have received communication advising of the migration. Looking into your account you cancelled the direct debit in April and we are no longer able to take payment and no manual payment has been made. I would advise please settle the outstanding balance, I will send you more details via private message.

Re: email

mandisa1-TT — Tue, 26 Aug 2025 10:56:39 GMT

You can make payment using

Call our dedicated 24-hour payment line on 0345 172 0040. Be sure to have the following details to hand:

Your TalkTalk account number
A valid debit or credit card