topic Re: Please link my emails to my broadband account in Email

Please link my emails to my broadband account

DAP30 — Tue, 26 Aug 2025 11:50:39 GMT

Please link my Talk Talk email address to my broadband account. All details are in my profile.

Re: Please link my emails to my broadband account

mandisa1-TT — Tue, 26 Aug 2025 11:54:25 GMT

Hi there @DAP30 . I would love to assist you with your query. Please confirm if you have received any communication regarding subscribing to Everymail?

Re: Please link my emails to my broadband account

DAP30 — Tue, 26 Aug 2025 12:01:32 GMT

No I haven't received any emails about this, but I have since read about it on your website. However, I do not want to pay for a service as I already have TalkTalk broadband

Re: Please link my emails to my broadband account

mandisa1-TT — Tue, 26 Aug 2025 12:04:40 GMT

Is there a sign up option available when you login your emails?

Re: Please link my emails to my broadband account

DAP30 — Tue, 26 Aug 2025 12:06:08 GMT

Yes, but I don't want to subscribe to Everymail. I just want to link it to my existing TalkTalk broadband account

Re: Please link my emails to my broadband account

mandisa1-TT — Tue, 26 Aug 2025 12:17:09 GMT

I understand @DAP30 and apologize for the inconvenience caused, the reason that I am asking is so that I can escalate this for you. As your email address is already linked to your account and you should not be affected by the migration, you do not need to subscribe to Evermail as you have an active broadband account with us. Are you experiencing any feature restrictions on your email account?

Re: Please link my emails to my broadband account

DAP30 — Tue, 26 Aug 2025 12:16:26 GMT

Yes, I can't send emails. I get an error message saying 'you are blocked sending mail'

Re: Please link my emails to my broadband account

mandisa1-TT — Tue, 26 Aug 2025 12:19:31 GMT

I have submitted a webform for you and our back-office team will have this resolved for you with 48 working hours.

Re: Please link my emails to my broadband account

DAP30 — Tue, 26 Aug 2025 12:25:39 GMT

Thank you. Will I receive an email to let me know when it has been resolved?

Re: Please link my emails to my broadband account

mandisa1-TT — Tue, 26 Aug 2025 12:28:25 GMT

You are most welcome @DAP30. I am sorry they do not send out any communication, however your email services should be restored within 48 working hours.

Should the issue still not be resolved after 48 working hours, please contact us back. We will assist you further:)

Re: Please link my emails to my broadband account

mandisa1-TT — Tue, 26 Aug 2025 12:33:28 GMT

While I still have you online, is there anything else that you would like assistance with?

Re: Please link my emails to my broadband account

DAP30 — Mon, 01 Sep 2025 13:36:44 GMT

My emails have been restored but ALL are going into recipients' spam folders

Re: Please link my emails to my broadband account

siphosethu-TT — Mon, 01 Sep 2025 14:06:50 GMT

Please try whitelisting your emails, hopefully that should resolve the issue. Thanks