topic Re: Legacy eMail address not working. Please link it to my account. in Email

Legacy eMail address not working. Please link it to my account.

Gillian31 — Tue, 26 Aug 2025 12:15:03 GMT

My tiscali email address has stopped working. I have updated the private notes in my profile with the affected email address. Please will you link it to my account and let me know when the problem has been resolved. Thankyou.

Re: Legacy eMail address not working. Please link it to my account.

siphosethu-TT — Tue, 26 Aug 2025 14:47:32 GMT

Hi there @Gillian31. I will be happy to assist you, please confirm have you received any communication from us about your email account being migrated to everymail?

Re: Legacy eMail address not working. Please link it to my account.

Gillian31 — Tue, 26 Aug 2025 16:22:12 GMT

Yes, Everymail have blocked me from sending any email using my Tiscali address. Their pop-up says I need to subscribe or my account will be deleted by 31st October.

I have attached a screen shot.

Re: Legacy eMail address not working. Please link it to my account.

siphosethu-TT — Tue, 26 Aug 2025 16:28:14 GMT

Thank you for confirming, I've filled in the form for you, so you don't have any issues with your emails anymore. I've also noticed that you added your Gmail email on your private notes, please note were unable to link third party emails so I just completed the form for your tiscali email okay. Thanks

Re: Legacy eMail address not working. Please link it to my account.

Gillian31 — Tue, 26 Aug 2025 16:29:55 GMT

Thankyou. Do you know when this will be actioned?

Re: Legacy eMail address not working. Please link it to my account.

siphosethu-TT — Tue, 26 Aug 2025 16:32:59 GMT

You are most welcome, regarding the timeframe I'm not certain as no timeframe has been given. I can assure you though that the back-office team is looking into it, as soon as I have updates, I will get back to you. Thanks