topic Re: Can't swap over to Everymail in Email

Can't swap over to Everymail

ClaireTraill — Tue, 26 Aug 2025 16:14:19 GMT

I'm not a TalkTalk Broadband customer, but do pay £50 a year to keep my Tiscali email address. In June, I had an email saying I need to swap to Everymail, which I'm happy to do but I haven't had a subsequent email including the link to enable me to do this. I'm worried about this as 8th September is next week, and I don't want to be shut out of my emails. Could the link be resent to me, please? I tried doing all this via your Chatbot but went round and round in circles. So all help would be vey gratefully received.

Re: Can't swap over to Everymail

Divsec — Wed, 27 Aug 2025 05:34:48 GMT

Hi @ClaireTraill your post has been escalated and you should hear soon

Re: Can't swap over to Everymail

nomfezeko-TT — Wed, 27 Aug 2025 07:16:02 GMT

Hi there @ClaireTraill , thank you for reaching out to us and bringing this to our attention. As you have mentioned you pay £50 a year, you do not need to subscribe to Every mail, what we can do, we can fill in a form for you so you stop receiving these emails. Let me have a look into the account so we can have this sorted for you.

Re: Can't swap over to Everymail

nomfezeko-TT — Wed, 27 Aug 2025 07:16:46 GMT

Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info