topic Re: Unable to set up talk talk email on iPhone app in Email

Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 07:20:37 GMT

unable to set up talk talk email on iPhone app.

Re: Unable to set up talk talk email on iPhone app

fr8ys — Wed, 27 Aug 2025 07:59:08 GMT

Hi,

How far do you get in setting up?

Are you using imap or pop?

Any error messages?

Are you using the correct settings as detailed here?

Please let us know so further help can be offered.

Re: Unable to set up talk talk email on iPhone app

Mandisa-TT — Wed, 27 Aug 2025 07:50:32 GMT

Thanks @fr8ys for assisting.

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 08:22:56 GMT

I am getting error Password incorrect (I have changed password twice) still the same error.

I am setting up on IMAP.

Re: Unable to set up talk talk email on iPhone app

Mandisa-TT — Wed, 27 Aug 2025 08:24:55 GMT

I understand, have you tried to reboot your device, sometimes, restarting your iPhone can resolve setup issues.

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 09:11:25 GMT

Yes I have restarted my iPhone.

Re: Unable to set up talk talk email on iPhone app

Mandisa-TT — Wed, 27 Aug 2025 09:18:49 GMT

I understand, can you use the link below to check your setting if there are the same.

Email settings to access TalkTalk emails

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 09:35:34 GMT

Yes they are, just checked it.

Re: Unable to set up talk talk email on iPhone app

Mandisa-TT — Wed, 27 Aug 2025 09:37:50 GMT

Make sure your iPhone is running the latest version of iOS. You can try to remove and re-add account.

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 09:55:22 GMT

Yes currently on IOS 18.6.2

deleted account, reapplied - same thing again.

Re: Unable to set up talk talk email on iPhone app

Mandisa-TT — Wed, 27 Aug 2025 10:00:39 GMT

Please confirm if you are able to setup your mail on a different email app?

Re: Unable to set up talk talk email on iPhone app

Mandisa-TT — Wed, 27 Aug 2025 10:05:27 GMT

Please confirm if you are using TalkTalk Mail App to setup your talktalk mail or if you are using a 3rd party?

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 10:19:41 GMT

No its apple app

Re: Unable to set up talk talk email on iPhone app

siphosethu-TT — Wed, 27 Aug 2025 10:31:42 GMT

Hi there @Bach1, I'll need you to use a web browser. Simply go into any web browser and search TalkTalk webmail, it should direct you to a sign up/login page allowing you to access your emails. Thanks

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 10:53:00 GMT

Yes up until last week I was able to access my talk talk emails via my iPhone mail app. I don’t want to install talk talk mail app. I was promoted to change password last week, which I did via webmail talk talk and since then unable to access my emails via iPhone mail app. It states that iPhone mail app does support talk talk mail. I have spoken to apple support who have gone through it with me (deleting talk talk mail and then adding talk talk mail account) but same problem. Apple advised me to contact talk talk support. Does talk talk mail support apple mail app? I don’t think so, despite saying it does on talk talk website and your support team. Spoken to talk talk technical support this am, again gone through it all and then was told to contact apple!

Re: Unable to set up talk talk email on iPhone app

siphosethu-TT — Wed, 27 Aug 2025 11:24:10 GMT

Are you able to access your emails using another device? Thanks

Re: Unable to set up talk talk email on iPhone app

siphosethu-TT — Wed, 27 Aug 2025 11:26:35 GMT

Please note that if you are able to access your emails via webmail, I advise you use that as we don't support third party. Thanks

Re: Unable to set up talk talk email on iPhone app

nameunknown_ — Wed, 27 Aug 2025 11:35:56 GMT

@Bach1

I see that you had access via the iPhone mail app until you changed your password, which you say you did via TalkTalk webmail, presumably using the 'Forgot your password' link.

There have been oher cases where the server settings and login details are correct, yet the account cannot be accessed using an email application, where this has been resolved by deactivating and reactivating the account via the TalkTalk Mailbox Manager, https://apps.talktalk.co.uk/myaccount/#/login.

Log in to the Mailbox Manager using your email account address and password, then select 'Mailbox Manager' on the left. Clicking on the arrow to the right of the email account reveals options that include 'Deativate Mailbox'. Deactivating the account does not delete emails in the account. You need to have at least one other email account with admin access rights before you can deactivate the email account, so if you currently only have the one email account, then add another email account with admin access rights, then log out, and log back in using the new email account.

Let us know how you get on.

Re: Unable to set up talk talk email on iPhone app

Bach1 — Wed, 27 Aug 2025 11:54:20 GMT

How do i set up another email account?

Re: Unable to set up talk talk email on iPhone app

nameunknown_ — Wed, 27 Aug 2025 12:18:40 GMT

@Bach1