topic Re: talktalk account on thunderbird can't send emails in Email

talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 08:42:52 GMT

Can anyone help

recently I can't send emails from my talktalk account when using thunderbird mail app

I can send them from the talktalk webmail app/webpage fine

I can also receive emails

It just comes up with the following error message:-

"sending of message failed. an error occured while sending mail. the server responded. Reject for policy reasons. Please check the message and try again"

any help please

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 08:44:48 GMT

I have tried again and found i can send them, but only if I remove my jpeg logo which I have at the bottom of my emails, any way I can send them with this still included?

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 08:51:54 GMT

I can't also attach anything to send, as get same error message

Re: talktalk account on thunderbird can't send emails

sabelo-TT — Thu, 28 Aug 2025 09:36:59 GMT

@ridharlow, thank you for bringing this to our attention. I will need to know a few this to further resolve this matter. If I may kindly ask, are you currently an active broadband account holder?

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 09:38:25 GMT

yes i am

Re: talktalk account on thunderbird can't send emails

sabelo-TT — Thu, 28 Aug 2025 09:42:28 GMT

Thank you for this. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 10:29:09 GMT

all done and updated

Re: talktalk account on thunderbird can't send emails

nameunknown_ — Thu, 28 Aug 2025 10:32:26 GMT

@ridharlow

I have just done some testing with a taltalk.net email account using Thunderbird. I only got the same rejection message that you have if the attachment size exceeds 10MB.

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 10:41:28 GMT

can you help, as I got it for attachments under 10mb, I had one for less than 1mb

Re: talktalk account on thunderbird can't send emails

nameunknown_ — Thu, 28 Aug 2025 10:46:39 GMT

@ridharlow

I don't know why you are seeing the rejection message with such small attachments. That is a question for the Everymail team managing the email servers. What domain is the email address?

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 10:48:19 GMT

icloud.com

Re: talktalk account on thunderbird can't send emails

nameunknown_ — Thu, 28 Aug 2025 10:58:10 GMT

@ridharlow

Is icloud.com the domain for the recipient email address?

I was asking for the domain of the sender email address. You have referred to the email account as a TalkTalk account. I was checking whether it is a talktalk.net account or one of the other domains that TalkTalk has acquired.

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 11:01:22 GMT

sorry, yes the domain is @talktalk.net for the email address, I was getting my wires crossed then, ignore the icloud.com

Re: talktalk account on thunderbird can't send emails

Billx — Thu, 28 Aug 2025 11:36:04 GMT

Hi, @ridharlow

My experience with Thunderbird:

I can attach an email to a new email and send the new email, even though the attached email might contain suspicious email addresses.

It won't allow me to send a new email, if it contains suspicious email addresses., within its body.

I think I get the same response, as you.

Bill

Re: talktalk account on thunderbird can't send emails

nameunknown_ — Thu, 28 Aug 2025 13:55:13 GMT

@ridharlow

The Thunderbird error message does no include the error code, so I sent the same email using Microsoft Outlook 2007. The server response is '550 5.7.1 Reject for policy reason'. That's a response from the recipient server. Unfortunately, the error code does not identify the specific reason why it is being rejected, and it seems there are many possibilities.

In your case, the rejection does not appear to be caused by the size of the attachment, because icloud.com allows attachments up to 20MB on incoming and outgoing emails.

I note that you say you can send (presumably the same email that fails to send using Thunderbird) by instead using webmail. When I sent the email (that failed to send using Thunderbird and Microsoft Outlook) instead using webmail, I received the same error response, '550 - 550 5.7.1 Reject for policy reason'.

The issue needs to be investigated by the Everymail team responsible for the TalkTalk email servers.

Re: talktalk account on thunderbird can't send emails

ridharlow — Thu, 28 Aug 2025 20:29:09 GMT

thanks, how do i get this escalated?

Re: talktalk account on thunderbird can't send emails

nameunknown_ — Thu, 28 Aug 2025 21:03:17 GMT

@ridharlow

Your options are, wait and see whether the Community staff agree to escalate it for you, contact Technical Support on 0345 172 0088, or contact Technical Support on chat.

For opening hours, see https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#OpeningTimes .

Re: talktalk account on thunderbird can't send emails

Philile-TT — Fri, 29 Aug 2025 07:18:33 GMT

@ridharlow are you subscribed to EveryMail?

Re: talktalk account on thunderbird can't send emails

ridharlow — Fri, 29 Aug 2025 07:19:30 GMT

no, as i am still a talktalk customer

Re: talktalk account on thunderbird can't send emails

ridharlow — Fri, 29 Aug 2025 07:19:50 GMT

why should i pay everymail if i am still paying talktalk?