topic Re: Talktalk broadband customer in Email

Talktalk broadband customer

Mawawa2025 — Sat, 23 Aug 2025 20:08:38 GMT

Am a talktalk fibre customer why do I have to pay for upgrade?

Re: Talktalk broadband customer

fr8ys — Sat, 23 Aug 2025 20:21:40 GMT

Can you explain your issue please?

If you have received an email regarding everymail, Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Talktalk broadband customer

nomfezeko-TT — Mon, 25 Aug 2025 07:26:29 GMT

Hi there @Mawawa2025, thank you for reaching out. Upgrades often come with improved speeds, better reliability, or additional features that enhance your overall internet experience. These enhancements may incur additional costs. As per @fr8ys, please elaborate on the issue you are reporting so that we can help further.

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 08:08:09 GMT

See below. I am a talktalk customer though. Why is this happening?

Hello,

We wanted to remind you that, as your mailbox is not attached to a TalkTalk broadband contract, we’ll start restricting account access from 8 September. Once complete, you’ll no longer be able to log into your email.

If you haven't already signed up to Everymail, your mailbox and its contents will then be closed down from 31 October. This also means your email address will be permanently deactivated. Unfortunately, it won't be possible to recover the contents of your mailbox once it's gone.

If you'd like to keep your mailbox and email address, you need to subscribe to Everymail before 31 October.Sign up here

To sign up, you’ll need to log in with your email address and password. If you’ve forgotten your password please click “Forgot your password?” on the login page. To complete the subscription process, you’ll need to enter your billing details, but don’t worry; no charges will be incurred until 30 days after your subscription begins.

If you don’t sign up to Everymail, you will no longer be able to access your TalkTalk email address or inbox, in line with our terms and conditions. This is permanent and it will not be possible to recover this account once it is closed.

If you don’t want to sign up to Everymail, you should ensure you have downloaded any important messages and copied any important contacts from your TalkTalk inbox before it is closed. You can find step-by-step instructions on how to do this by clicking here

You should also check any existing online accounts, as they may be set up using your TalkTalk email address as well as letting any contacts, like friends and family, know you’ll no longer be contactable on your TalkTalk email address. This means you may miss important communications once you can no longer access this inbox. Messages sent to this inbox after it is closed will be automatically returned to sender as undeliverable.

For more information and you can visit our support page here:TalkTalk Help Article

If you have already signed up to Everymail then please ignore this email.

Your TalkTalk Team

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 08:20:12 GMT

Hi there @Mawawa2025, if you have an active broadband account with us, you do not have to subscribe to Every mail. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 09:53:57 GMT

Done

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 09:57:22 GMT

Thank you, I will look into your account and advice you shortly.

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 10:24:32 GMT

Could you please kindly confirm if there is a sign-up option available when you login to your email account?

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 10:56:15 GMT

Are you talking of this?

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 10:58:00 GMT

Yes, thank you. Are you experiencing feature restrictions (i.e. unable to send an email) in the email account?

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 11:42:31 GMT

No I can’t send emails account restricted

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 11:48:09 GMT

Do you have a broadband account that is no longer active, along with an email address associated with it?

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 12:48:50 GMT

I used to more than 10yrs ago

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 12:56:02 GMT

To remove you from the list of orphan email accounts and halt any further communications, I will complete a form on my end. Please ensure that you include ALL TalkTalk email addresses (such as talktalk.net, tiscali.net, etc.) in your private notes, particularly the email address where you received the message intended for an orphan email account. This will allow us to unblock them and restore your email services.

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 14:06:51 GMT

Can’t find the private notes

Re: Talktalk broadband customer

fr8ys — Thu, 28 Aug 2025 14:15:45 GMT

@Mawawa2025 if you follow the link I posted in the first reply you will find the field.

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 14:59:23 GMT

Done

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 15:15:11 GMT

Thank you so much. I will have a look into them, complete the form and let you know about the next steps.

Re: Talktalk broadband customer

nomfezeko-TT — Thu, 28 Aug 2025 15:25:38 GMT

Thank you, just to check with you. Is that the only email address you need unblocked and that you use?

Re: Talktalk broadband customer

Mawawa2025 — Thu, 28 Aug 2025 15:36:49 GMT

Yes please