topic Re: Unable to send @tiscali.co.uk emails in Email

Unable to send @tiscali.co.uk emails

Jaxx1 — Thu, 21 Aug 2025 15:11:23 GMT

Hello

I have a TalkTalk Broadband Account and an @Tiscali.co.uk email address.

I have been receiving emails without any issue.

But I have been unable to send them. Last successful email was sent on 1 August 2025 (not sure when issue occurred as only tried sending out an email a couple of days ago).

I have an iPhone X

On trying to send email this message appears

"cannot send mail

The server rejected one or more of the recipient' addresses

The message has been placed in your Outbox'

I have a MacBook Air

On trying to send email this message appears

'Cannot send message using the server tiscali.co.uk

The server response was XXXX@tiscali.co.uk>sender address rejected. You are blocked sending mail.

I have not altered any of the email settings on my iPhone or MacBook.

Any help/advice on this much appreciated so that I can send out emails again

Many thanks

Jaxx

Re: Unable to send @tiscali.co.uk emails

nambuso-TT — Thu, 21 Aug 2025 15:39:11 GMT

Hi there @Jaxx1. I am very sorry to hear this, I will try my best to get this sorted out for you. I will need to ask you few questions. Please confirm if you received an email saying that you need to subscribe to Everymail.

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Thu, 21 Aug 2025 15:56:44 GMT

Hi I did not receive an email saying I need to subscribe to Everymail as far as I am aware.

Re: Unable to send @tiscali.co.uk emails

nambuso-TT — Thu, 21 Aug 2025 16:01:37 GMT

Thank you very much Is the sign-up option available when you login to your email account?

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Thu, 21 Aug 2025 17:02:28 GMT

When I sign into my Tiscali email account there is a warning "Final Notice: Act Now or Lose Access to your Email ...etc

From a bit of online research it seems that as a current TalkTalk broadband customer I should not need to subscribe and be charged for Everymail (only ex customers who wish to keep legacy TalkTalk email addresses).

Please advise

Thanks

Re: Unable to send @tiscali.co.uk emails

Philile-TT — Fri, 22 Aug 2025 06:53:48 GMT

@Jaxx1 Please update your private notes with the email address affected.

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Fri, 22 Aug 2025 09:10:55 GMT

Hi Phili

Thanks for your response. I have now updated my personal profile and added my @Tiscali email address to the private notes section. I have also added a @talktalk.net email address as I believe this is still an active email address on my TalkTalk account.

Please keep me updated on the process of restoring my emails.

Many thanks

Jaxx1

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Fri, 22 Aug 2025 09:14:42 GMT

Hi Phili

Please keep me updated on the process of restoring my emails.

Many thanks

Jaxx1

PS sorry I'm not sure if Im replying to your posts in the correct manner

Re: Unable to send @tiscali.co.uk emails

Philile-TT — Fri, 22 Aug 2025 09:35:07 GMT

@Jaxx1 Thank you I am going to look into your account and get back you.

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Fri, 22 Aug 2025 09:36:47 GMT

thanks

Re: Unable to send @tiscali.co.uk emails

Philile-TT — Fri, 22 Aug 2025 09:38:26 GMT

@Jaxx1 Do you have any other account besides this active account, a disconnected account maybe?

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Fri, 22 Aug 2025 10:12:07 GMT

I only have one active TalkTalk Broadband Account. Please see my private notes for information on a previous TalkTalk Account.

Re: Unable to send @tiscali.co.uk emails

Philile-TT — Fri, 22 Aug 2025 10:42:42 GMT

I will raise an escalation to try and get the emails unblocked and that will take 48 working hours to complete. The emails will not be linked to the account as yet, but they will look into blocking them so that you can make use of the emails.

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Fri, 22 Aug 2025 10:48:55 GMT

Much appreciated. Thanks for your help.

Jaxx1

Re: Unable to send @tiscali.co.uk emails

Philile-TT — Fri, 22 Aug 2025 10:53:15 GMT

@Jaxx1 You are most welcome, I have raised an escalation.

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Thu, 28 Aug 2025 17:05:37 GMT

Hi Phili

I am now able to both receive and send emails from the 2 email addresses Iisted in my private notes xxxx@tiscali.co.uk and xxxx@talktalk.net)

I presume that these 2 email addresses are now associated with my broadband account.

Many thanks for your help in this matter.

Jaxx1

Re: Unable to send @tiscali.co.uk emails

Mandisa-TT — Fri, 29 Aug 2025 07:03:11 GMT

Thank you so much for letting us know that your email address are now working, everything is now sorted and you should not be getting anymore notice about EveryMail moving forward. Is there anything else I can assist you with?

Re: Unable to send @tiscali.co.uk emails

Jaxx1 — Fri, 29 Aug 2025 10:53:27 GMT

Hi Mandisa

Thanks no further assistance needed. Thanks again to the Support Team for the quick and efficient response in solving my issue.

Jaxx1

Re: Unable to send @tiscali.co.uk emails

Mandisa-TT — Fri, 29 Aug 2025 10:55:23 GMT

Thank you very much! Please feel free to reach out in the future if you need any assistance; we are here to help. Take care!