topic Re: Link an old email to my account in Email

Link an old email to my account

BigPlonker78 — Thu, 17 Jul 2025 22:10:00 GMT

I've added it on my profile as per the instructions

Thanks

Re: Link an old email to my account

amahle-TT — Fri, 18 Jul 2025 08:23:49 GMT

Hi there @BigPlonker78, thank you for reaching out. Please confirm if you have received communication from us that you have to subscribe to Everymail?

Re: Link an old email to my account

BigPlonker78 — Sat, 19 Jul 2025 08:18:34 GMT

Yes

The address that I've put in my profile has received the email

Re: Link an old email to my account

Gliwmaeden2 — Sat, 19 Jul 2025 08:36:43 GMT

This will be followed up after the weekend, @BigPlonker78.

Re: Link an old email to my account

Philile-TT — Mon, 21 Jul 2025 07:27:44 GMT

@BigPlonker78 I have submitted an escalation for the email to be linked, please allow the relevant team to look into resolving it for you.

Re: Link an old email to my account

BigPlonker78 — Tue, 05 Aug 2025 16:05:27 GMT

This still hasn't been done. The account has now been limited. Can you fix this

Re: Link an old email to my account

kanya-TT — Tue, 05 Aug 2025 16:09:42 GMT

Hey there, @BigPlonker78. We sincerely apologize for the inconvenience and want to assure you that we initiated the linking of your email as soon as you requested it. However, we've encountered a significant backlog, and our team is actively working to resolve these issues. We've seen progress in some cases, and yours will certainly be addressed as well. We kindly ask for your patience during this time.

Kanya

Re: Link an old email to my account

BigPlonker78 — Tue, 05 Aug 2025 16:26:51 GMT

I hope it doesn't take too much longer. I've already lost the ability to send emails so it's pretty poor from you imo

Re: Link an old email to my account

kanya-TT — Tue, 05 Aug 2025 16:29:17 GMT

We assure you that this will be resolved. We again relay our sincerely apologies not taking it lightly the inconvenience this has brought about.

Kanya

Re: Link an old email to my account

BigPlonker78 — Fri, 29 Aug 2025 09:13:03 GMT

Still not able to use the account. What is going on with this?

And you seem to have changed my direct debit payment by a week, it came out today when it's normally around the 5th

Shambles of a company

Re: Link an old email to my account

Philile-TT — Fri, 29 Aug 2025 09:50:07 GMT

Please list all your TalkTalk email addresses on the private notes

Re: Link an old email to my account

BigPlonker78 — Fri, 29 Aug 2025 09:56:45 GMT

I done that on 17th July. I've just checked and it's still there so not sure what you're asking me for really

Re: Link an old email to my account

Philile-TT — Fri, 29 Aug 2025 09:59:40 GMT

There is only one email address on the notes, do you not have any other email\s?

Re: Link an old email to my account

BigPlonker78 — Fri, 29 Aug 2025 10:06:18 GMT

That's the only one that I have. I haven't bothered setting one up on this account

Re: Link an old email to my account

Philile-TT — Fri, 29 Aug 2025 10:24:48 GMT

Is the email linked to a now disconnected account?

Re: Link an old email to my account

BigPlonker78 — Fri, 29 Aug 2025 10:41:52 GMT

Yes

Re: Link an old email to my account

Philile-TT — Fri, 29 Aug 2025 11:09:34 GMT

Do you have the account number or phone number associated with the account? If yes please update it on the notes as well.

Re: Link an old email to my account

BigPlonker78 — Fri, 29 Aug 2025 14:49:22 GMT

It's the same phone number as I have now

Obviously I don't know the account number as its been a few years since I had the account

Re: Link an old email to my account

siphosethu-TT — Fri, 29 Aug 2025 14:59:09 GMT

Okay, I've refilled the form for you in hope this will be resolved as soon as possible. I understand that this must be frustrating for you, but rest assured this is being worked on. Thanks