topic Re: joining webmail in Email

joining webmail

yorkshirelad1 — Sun, 31 Aug 2025 13:53:48 GMT

I have recently left talktalk and was told i could take out an annual subscrition and my email account would still reamin active however whenever i try to access webmail to open the paid account it tells me my password is not recognised. I have followed change my password procedure but still no luck. How do i transfer my talktalk email to webmail?

Re: joining webmail

siphosethu-TT — Mon, 01 Sep 2025 07:41:50 GMT

Hi there @yorkshirelad1, before that happened, please confirm if you've received any comms asking you to sign up to every mail? Thanks

Re: joining webmail

yorkshirelad1 — Mon, 01 Sep 2025 09:16:03 GMT

I was told I could join webmail by TT prior to my account being closed however after the account closure all my attempts to join Webmail (Everymail) failed – the application failed to recognise my account password. I am still receiving and sending emails using TalkTalk however I am concerned that once I am out of the post account support period all my account addresses will be lost.

Re: joining webmail

siphosethu-TT — Mon, 01 Sep 2025 10:24:13 GMT

As precaution I would advise you firstly save all emails that are important while we have this looked into, I'll just check if you have an active broadband account as I'll need that information before we continue. Please also confirm if you've received any comms from us? Thanks

Re: joining webmail

siphosethu-TT — Mon, 01 Sep 2025 09:24:59 GMT

Okay so I've just noticed you have a disconnected account meaning you need to sign up to everymail, hence you mentioned your unable to sign up using the link provided on the comms that were sent out I'll just escalate this for you and hopefully it's resolved as soon as possible okay. I'm really sorry about the inconvenience it must be causing you. Thanks

Re: joining webmail

yorkshirelad1 — Wed, 03 Sep 2025 08:48:46 GMT

Did you receive my reply, I am having problems with talktalk sending email? Is it possible to send me a link to join everymail, I am becoming concerned Talktalk will close my account before I have taken out an everymail account and every option I have tried with everymail doesn't work.

Re: joining webmail

siphosethu-TT — Wed, 03 Sep 2025 08:52:13 GMT

Hi there @yorkshirelad1, please bare with me while I look into this for you. I'm just going to check if we have any updates hence, I escalated the matter. Thanks

Re: joining webmail

yorkshirelad1 — Wed, 03 Sep 2025 08:55:16 GMT

Thank you please keep me informed, it is important I keep my Talktalk account operational as promised when I spoke to Talk Talk as part of switching provider.

Re: joining webmail

siphosethu-TT — Wed, 03 Sep 2025 08:56:36 GMT

Off cause, I'll get back to you in a few minutes okay. Thanks

Re: joining webmail

siphosethu-TT — Wed, 03 Sep 2025 09:17:35 GMT

Please confirm if you received comms from TalkTalk regarding Everymail?

Re: joining webmail

yorkshirelad1 — Wed, 03 Sep 2025 09:43:19 GMT

Not since I said I was closing my account, I was told over the telephone by the agent I would have to take out a Every mail contract but as I have said whichever way I try to do this it doesn't work. If Talktalk have a way/link of doing this I would appreciate receiving it.

Re: joining webmail

siphosethu-TT — Wed, 03 Sep 2025 09:46:03 GMT

It's kind of strange that you didn't receive comms via mail, let me investigate and get back to you. Thanks

Re: joining webmail

siphosethu-TT — Wed, 03 Sep 2025 09:53:46 GMT

Matter has been escalated so you should get feedback soon enough okay. Thanks 😇

Re: joining webmail

yorkshirelad1 — Thu, 04 Sep 2025 09:18:20 GMT

I am becoming desperate, it would appear that I am now unable to send emails as some I sent yesterday have not been received by recipents(checked and not not in junk folder) but it seems I can receive emails sent to me. I have not had any response yet reference taking out an Everymail account.

Grateful for any help

Re: joining webmail

Nicolene-TT — Thu, 04 Sep 2025 09:30:28 GMT

Hi @yorkshirelad1, I'm sorry for the time this has taken to resolve, While i look into this for you, please confirm for me have you tried using the below link to sign up to every mail?, if not please do try it and let me know how that goes.

https://everymail.com/support

Re: joining webmail

yorkshirelad1 — Thu, 04 Sep 2025 13:56:17 GMT

I have progressed a little since my last post. Everymail will not recognise my email address presumably because the account has been closed so I can't open an everymail account. As I am still within a one month period since I switched providers from Talktalk and I was promised support for that period,, is it possible to reactivate my account so everymail can recognise my address and hopefully allow me to open an account with them

Re: joining webmail

nomfezeko-TT — Fri, 05 Sep 2025 07:06:30 GMT

Thank you for the response. What error are you getting when trying to open Everymail account?

Re: joining webmail

yorkshirelad1 — Fri, 05 Sep 2025 11:28:07 GMT

it asks me to enter my email address which i do but then it will not let me submit it - the procedure locks out. After many hours of trying to sort this out it seems that I need a link from talktalk to gain entry to the Everymail joining system, once I have this it asks for verification and then hopefully allows me to open an account. Everymail assume that I received one before my Talktalk account was made dormant. Is it possible to resend the link I am meant to have received prrior to my account being closeD?

Re: joining webmail

kanya-TT — Fri, 05 Sep 2025 12:28:34 GMT

No, we cannot resend the link as it is done by the system.

Have you tried using webmail to login

Kanya

Re: joining webmail

yorkshirelad1 — Sat, 06 Sep 2025 15:39:30 GMT

Any developments on this, despite numerous posts and being told the problem had been escalated I still cannot join Easymail in order to set up an account with them which will allow me to continue sending and receiving emails despite my account being de-activated. I was promised on a number of occassions prior to making the decision to move my account to another provider that if I was prepared tp pay, which I am, I could continue using my Talktalk email address and my talktalk account would be moved to Easymail. Have I been mis-informed?