topic Re: Where has email gone? in Email

Where has email gone?

WhyTalkTalkjustWhy — Tue, 02 Sep 2025 07:39:53 GMT

Nice shiny new web page, just missing email, the only thing I use it for! Is this some daft attempt to get more traffic through more pages or is it a really poorly thought out redesign?

Re: Where has email gone?

sabelo-TT — Tue, 02 Sep 2025 07:42:43 GMT

Hello there @WhyTalkTalkjustWhy, just to double check, is this with regards to the changes to our Webmail home page?

Re: Where has email gone?

fr8ys — Tue, 02 Sep 2025 07:44:28 GMT

Not that I use it much but I use this link and shortcut from the forum.

https://apps.talktalk.co.uk/appsuite/?_gl=1*100kyl*_gcl_au*MTYzMTQ1MDA1LjE3NTYzMDA0MDU.*_ga*MTAxMDkwMTAxLjE3MjE4Mjg3NDQ.*_ga_88BDJ58K51*czE3NTY3OTc3ODgkbzcyNCRnMSR0MTc1Njc5ODkzMCRqNjAkbDAkaDA.

Re: Where has email gone?

WhyTalkTalkjustWhy — Tue, 02 Sep 2025 08:15:10 GMT

The link to webmail has gone from the top right side of the main webpage https://www.talktalk.co.uk/

Re: Where has email gone?

nomfezeko-TT — Tue, 02 Sep 2025 09:44:34 GMT

Hi there. I understand your concern regarding the missing webmail link on the TalkTalk website. This might be removed due to recent changes with the email service. If you need further assistance or have specific questions about this, please let me know, and I'll be happy to help.

Re: Where has email gone?

WhyTalkTalkjustWhy — Tue, 02 Sep 2025 09:57:58 GMT

What changes to the email service? I haven't received any notification of changes, surely, the most basic of customer service would advise customers of upcoming changes?

Equally, it doesn't really explain why TalkTalk decided to remove the nice, simple link to the email sign-in. Are we really expected to scroll down pages of nonsense to get to the link at the bottom? I'm all for improving products, but this is a clear step in the opposite direction.

Re: Where has email gone?

fr8ys — Tue, 02 Sep 2025 10:03:27 GMT

I'd suggest adding a bookmark to email login once on the page I linked to.

https://apps.talktalk.co.uk/appsuite/?_gl=1*1dq84s7*_gcl_au*MjE1OTY0NDg3LjE3NTE0NTcxMDguMjQzMDY3NDM0LjE3NTY4MDcwODkuMTc1NjgwNzA4OQ..*_ga*NzU3NjMxODMwLjE3NTE0NTcxMDg.*_ga_88BDJ58K51*czE3NTY4MDY5MTYkbzMyOSRnMSR0MTc1NjgwNzI2NCRqNDQkbDAkaDA.

Re: Where has email gone?

WhyTalkTalkjustWhy — Tue, 02 Sep 2025 10:12:32 GMT

Thanks for the suggestion. Unfortunately, I use webmail because I use multiple work laptops at multiple locations and we run a pretty high level of security that doesn't allow bookmarks for non-validated sites.

Re: Where has email gone?

fr8ys — Tue, 02 Sep 2025 10:17:05 GMT

Taking a leap here in how your work works, but if you have a storage for documents that is specific to your work profile maybe set up a file in word and / or other applications you use so once an application you are using us open you open a document that only contains the link which acts as a shortcut?

Re: Where has email gone?

nomfezeko-TT — Tue, 02 Sep 2025 10:21:52 GMT

Apologies for that @WhyTalkTalkjustWhy , you can just use this link in the meantime while we investigate why this has happened: https://apps.talktalk.co.uk/appsuite/?