topic Re: Linking email address to broadband account in Email

Linking email address to broadband account

benname — Tue, 02 Sep 2025 11:38:29 GMT

Please link my Talk Talk email address to my broadband account. All details are in my profile.

Re: Linking email address to broadband account

mandisa1-TT — Tue, 02 Sep 2025 11:52:38 GMT

Hi there @benname I would love to assist you with your query, however will need for you to confirm a few details.
Have you received any communication from us advising you we are migrating you to Everymail?

Re: Linking email address to broadband account

benname — Tue, 02 Sep 2025 12:10:05 GMT

Yes several emails asking me to join and pay.

Re: Linking email address to broadband account

mandisa1-TT — Tue, 02 Sep 2025 12:11:18 GMT

Thank you and just to confirm is there a sign up option when you login your email account?

Re: Linking email address to broadband account

benname — Tue, 02 Sep 2025 12:14:50 GMT

There is a red banner that asks me to subscribe and pay.

Re: Linking email address to broadband account

mandisa1-TT — Tue, 02 Sep 2025 12:16:31 GMT

Thank you. Are you experiencing any feature restrictions (i.e. unable to send an email) in the email account?

Re: Linking email address to broadband account

benname — Tue, 02 Sep 2025 12:20:26 GMT

yes - I just get the modal message saying i need to subscribe when i click on new mail

Re: Linking email address to broadband account

mandisa1-TT — Tue, 02 Sep 2025 12:24:24 GMT

Thank you so much for the information @benname, the email addresses are not linked to your broadband account hence you have been incorrectly classified as an orphan email.

As you have an active Broadband account with us, i have completed a form for you and the back office team will resolve this for you, your email services should be restored within 48 working hours.

Re: Linking email address to broadband account

benname — Tue, 02 Sep 2025 12:30:56 GMT

thank you - I'll keep an eye out and get in touch if no change.

Re: Linking email address to broadband account

mandisa1-TT — Tue, 02 Sep 2025 12:32:30 GMT

You are most welcome, we will be here to help:)
Enjoy the rest of your day and take care @benname

Re: Linking email address to broadband account

benname — Thu, 04 Sep 2025 09:25:47 GMT

Hi, its nearly 48 hours now and I'm still being shown the must subscribe message. When will this be resolved.

Re: Linking email address to broadband account

Nicolene-TT — Thu, 04 Sep 2025 09:38:35 GMT

Hi @benname, I see that the form was filled for you Tuesday, our team is working to get this resolved as soon as possible, We aim to resolve this in 48 hours please allow for the team to work through this today. While this is being completed, please confirm for me that all your emails affected are added to your profile including the one that you are seeing the red banner on?

Re: Linking email address to broadband account

benname — Thu, 04 Sep 2025 12:34:26 GMT

Hi thank you for response. Please can you direct me again to where I notify of the emails, as the instructions where i was referred to before now give a 404 error.

Re: Linking email address to broadband account

benname — Thu, 04 Sep 2025 13:05:53 GMT

Hi I've found the place where I put my emails to be linked and they are all there.

Re: Linking email address to broadband account

Nicolene-TT — Thu, 04 Sep 2025 13:39:59 GMT

Apologies for the delayed response, Thank you for adding the information, we will follow up on this for you.