topic Re: email fee service in Email

email fee service

patrick38 — Tue, 02 Sep 2025 20:58:50 GMT

I’m a customer of talktalk broadband Why I have to pay for email subscription

Re: email fee service

fr8ys — Tue, 02 Sep 2025 21:01:38 GMT

Have you received an email to that effect?

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: email fee service

patrick38 — Tue, 02 Sep 2025 21:15:57 GMT

i’m done information required

Re: email fee service

fr8ys — Tue, 02 Sep 2025 21:53:20 GMT

Have you received an email about subscribing?

Do you see a message when logging into Webmail?

Re: email fee service

kanya-TT — Wed, 03 Sep 2025 07:31:24 GMT

Hey there, @patrick38. You may have been sent this comms incorrectly, was an escalation for raised before?

Kanya

Re: email fee service

patrick38 — Wed, 03 Sep 2025 07:39:20 GMT

yes, I receive subscribing email and when I had login to webmail it asking me to subscribe.

Re: email fee service

kanya-TT — Wed, 03 Sep 2025 07:40:14 GMT

And this is the first time you're reporting this. Kanya

Re: email fee service

patrick38 — Wed, 03 Sep 2025 07:41:30 GMT

Now, I loss my email sending.

Re: email fee service

kanya-TT — Wed, 03 Sep 2025 07:44:15 GMT

On your profile, have you updated the email in question.

Kanya

Re: email fee service

patrick38 — Wed, 03 Sep 2025 07:46:24 GMT

yes, I did

Re: email fee service

patrick38 — Wed, 03 Sep 2025 07:49:33 GMT

how do i fix with the this incorrect?

Re: email fee service

kanya-TT — Wed, 03 Sep 2025 07:50:54 GMT

I will raise an escalation for you to have this removed.

Kanya

Re: email fee service

patrick38 — Wed, 03 Sep 2025 07:51:05 GMT

yes, it is my first time to report

Re: email fee service

kanya-TT — Wed, 03 Sep 2025 07:52:37 GMT

Can you confirm the following:

Is the sign-up option available when you log in to your email account? * Yes No
Are you experiencing feature restrictions (i.e., unable to send an email) in your email account?

kanya

Re: email fee service

patrick38 — Wed, 03 Sep 2025 18:27:12 GMT

yes,

no, I'm unable to sent an email

Re: email fee service

Mandisa-TT — Thu, 04 Sep 2025 08:08:37 GMT

Thank you for confirming an escalated has been raised for you to have your emails working again and to be taken off the EveryMail Migration. this request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends.