topic Re: Email accounts in Email

Email accounts

Langsdorf — Wed, 03 Sep 2025 10:13:40 GMT

Morning everybody

I'm hoping someone on here can resolve this issue for me.

We joined Talktalk many years ago, we had one email account/mailbox and I set up an additional one for my wife as alllowed.

We then left Talktalk but retained use of the email addresses as it's easier than telling everyone a new one. Subsequently we were asked to pay £50 a year to retain that access, which I was happy to do. However, I've recently noticed that my wife can no longer send emails and that unless she also pays £50 a year by Monday (8/9/25) she will lose access completely.

I'm at a loss as to how her account was dissociated from mine and feel aggrieved that we should both have to pay £50.

I can't add her mailbox back to mine, I can only add a new one.

Can anyone suggest how these two accounts might be linked back together as we never requested that they be split? I did go to Live Chat but they weren't able to help but promised they would raise it and that I would get an email within 48 hours, but that hasn't happened yet

Many thanks

Re: Email accounts

fr8ys — Wed, 03 Sep 2025 12:19:51 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Email accounts

kanya-TT — Wed, 03 Sep 2025 12:48:49 GMT

Hey there, @Langsdorf. We will need to raise an escalation for, was this done before.

Kanya

Re: Email accounts

Langsdorf — Wed, 03 Sep 2025 13:28:25 GMT

I'm not sure if I'm classed as a Broadband Customer, I think we have what is called TalkTalk Plus, where I pay £50 a year to keep my TalkTalk email address, does that count as being a Broadband customer? I have, though, added the email address that I would like linking into the private notes area that is in my profile. Was there anything else to do? @fr8ys

Re: Email accounts

Langsdorf — Wed, 03 Sep 2025 13:27:59 GMT

Hi, I don't know but the Live Chat chap said he was going to send it higher up and that I would get an email in 48 hours. Obviously I don't know if he did that or not. @kanya-TT

Re: Email accounts

kanya-TT — Wed, 03 Sep 2025 14:19:44 GMT

Have you update your email address in question on the private note section?

Kanya

Re: Email accounts

Langsdorf — Wed, 03 Sep 2025 14:33:34 GMT

@kanya-TT I have now...