topic Re: Switching email from Talktalk to Everymail in Email

Switching email from Talktalk to Everymail

trev57 — Wed, 03 Sep 2025 12:39:58 GMT

Despite the support pages suggesting I should have received a link to set up an Everymail account I have yet to receive one ( and this follows an official complaint). I believe time is running out - can someone from Talktalk please send me a link as soon as possible to my email address - surely this cannot be too difficult.

Re: Switching email from Talktalk to Everymail

fr8ys — Wed, 03 Sep 2025 14:00:17 GMT

Hi,

Are you a Broadband Customer?

If not, are you a Mail Plus Customer? Have you ever paid TalkTalk for your emails?

You say you've not received an email. When you log into Webmail, do you get any messages? If so what message are they?

Pease see here for more information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information and answer the above questions, so support staff can action for you.

Thank you

Re: Switching email from Talktalk to Everymail

amahle-TT — Wed, 03 Sep 2025 14:32:42 GMT

Hi there @trev57, please do confirm so we can assist further, thanks.

Re: Switching email from Talktalk to Everymail

trev57 — Wed, 03 Sep 2025 17:56:09 GMT

I was a broadband customer until Sept last year, when, following a house move, Talktalk were unable to offer a broadband service ( rural location). Because of this they allowed me to keep my email address for free, and I have recd all emails without problem over the past year.

Only by chance did I read a separate article detailing the switch to Everymail. No emails have been received from Talktalk. I have, in the last hour, logged in to Everymail out of curiosity with my normal address/ password and everything is already there??! Problem solved or not ?

Re: Switching email from Talktalk to Everymail

Nicolene-TT — Thu, 04 Sep 2025 07:53:51 GMT

Hi @trev57- Thank you for contacting, i see that the last time you contacted our customer service team you were given a link to try to subscribe to every mail, please confirm a few things for us:

1. Were you able to use the link to subscribe?

2. Did you complete the subscription and add your billing details?

Please do let us know, it is likely that if you used the link to subscribe you would now be subscribed to every mail and be able to log in.

Re: Switching email from Talktalk to Everymail

sandorra — Wed, 03 Dec 2025 10:44:36 GMT

I have not been able to contact Everymail but they have taken £50 from my bank account!

Re: Switching email from Talktalk to Everymail

sandorra — Wed, 03 Dec 2025 10:51:45 GMT

Everymail have taken £50 from my bank account by direct debit. When will I be able to resume sending and receiving emails?

Re: Switching email from Talktalk to Everymail

sandorra — Wed, 03 Dec 2025 10:53:17 GMT

Everymail already had my bank details apparently and that is why they have taken £50 from my bank account by direct debit!

Re: Switching email from Talktalk to Everymail

sandorra — Wed, 03 Dec 2025 10:54:59 GMT

where is the link please?

Re: Switching email from Talktalk to Everymail

Thabile-TT — Wed, 03 Dec 2025 11:01:02 GMT

Hi @sandorra please click on the link below

Email Transition FAQs

Re: Switching email from Talktalk to Everymail

Gliwmaeden2 — Wed, 03 Dec 2025 13:13:44 GMT

@sandorra, posting on another customer's thread can cause a lot of confusion.

If you need further help with this, please return to the message board and click on start a topic to begin your own.

Re: Switching email from Talktalk to Everymail

Thabile-TT — Wed, 03 Dec 2025 13:16:23 GMT

Thank you for the support @Gliwmaeden2