topic Re: I want to link my talktalk email to my broadband account in Email

I want to link my talktalk email to my broadband account

RedRobin100 — Sat, 30 Aug 2025 12:20:58 GMT

I've added my talktalk emails to my broadband profile in private notes. Can these be linked - how do I get confirmation.?

Re: I want to link my talktalk email to my broadband account

Gliwmaeden2 — Sun, 31 Aug 2025 15:28:30 GMT

Staff will let you know, after the weekend, @RedRobin100.

Re: I want to link my talktalk email to my broadband account

mandisa1-TT — Mon, 01 Sep 2025 07:45:41 GMT

Hi there @RedRobin100 I would love to assist you with your query, just to confirm did you receive any communication from us about your email account being migrated to Everymail?

Re: I want to link my talktalk email to my broadband account

RedRobin100 — Mon, 01 Sep 2025 09:03:01 GMT

Morning

Sorry I don't think so, I don't recall receiving any email ,but may have deleted it..

I have been unable to send mail for 2-3 weekes now but am still receiving incoming.

Re: I want to link my talktalk email to my broadband account

mandisa1-TT — Mon, 01 Sep 2025 09:07:23 GMT

Thank you. is there a sign up option when you login your email account?

Re: I want to link my talktalk email to my broadband account

RedRobin100 — Mon, 01 Sep 2025 09:35:02 GMT

Yes..says to subscribe, but I am an existing broadband customers.

Re: I want to link my talktalk email to my broadband account

mandisa1-TT — Mon, 01 Sep 2025 09:37:55 GMT

Thank you so much for confirming the above information. I have located your account and as you have an active broadband account with us, you do not have to subscribe to Everymail. I have completed a form for you and our back-office team should have this resolved, you should expect your email services to be restored in 48 working hours.

Re: I want to link my talktalk email to my broadband account

RedRobin100 — Thu, 04 Sep 2025 06:42:56 GMT

Morning..

I am still unable to send emails..says Failed see outbox..

Message there is. This email has been classified as spam by the provider..

I would appreciate this beig resolved as a matter of urgency. Thanks

Re: I want to link my talktalk email to my broadband account

Mandisa-TT — Thu, 04 Sep 2025 08:34:50 GMT

I understand @RedRobin100 can you please confirm if you are still getting the banner message saying to subscribe when you log into your email account?

Re: I want to link my talktalk email to my broadband account

RedRobin100 — Thu, 04 Sep 2025 08:58:00 GMT

Still get the red banner & Final notice : Act now or lose access...!

Re: I want to link my talktalk email to my broadband account

Nicolene-TT — Thu, 04 Sep 2025 09:20:43 GMT

Hi @RedRobin100, I see that the form for adding your email addresses was completed on Monday for you and i understand that this has been over 48 hours, i will follow up for you and let you know once i receive an update. In the meanwhile to ensure we have all the information we need to get this resolved, please confirm for me if the email address that you are receiving the red banner on is one of those that you've added to your profile or is it a different email address? Please do not post any of the email addresses here.

Re: I want to link my talktalk email to my broadband account

RedRobin100 — Thu, 04 Sep 2025 09:37:06 GMT

The banner appears on one of the talktalk email addresses entered in my profile.

Re: I want to link my talktalk email to my broadband account

Nicolene-TT — Thu, 04 Sep 2025 09:42:13 GMT

Thank you for confirming, as mentioned above i will follow up now for you. Once i receive an update i will send you a message on here.