topic Re: Everymail issue in Email

Everymail issue

Crimson — Thu, 04 Sep 2025 11:33:38 GMT

I have two old email accounts and looking to sign up to Everymail using the £50 for up to 5 accounts but when login can only add one.

So if logged into email 1 can only add email 1 and if logged into email 2 can only add email 2.

How can I link them?

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 11:52:46 GMT

@Crimson, thank you for this. If I may kindly ask, do you currently have an active TalkTalk account?

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 11:55:32 GMT

@sabelo-TT thanks for your reply. No am afraid no longer have a Talk Talk account.

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:04:29 GMT

Thank you for this. Did you receive any communication from us about your account being migrated to Everymail? *

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:07:59 GMT

I received one for the primary account ie one used in past to manage Talk Talk account but not the other one.

Thanks @sabelo-TT

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:15:25 GMT

Thank you for this. We are almost there, Is the sign-up option available when you login to your email account?

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:18:13 GMT

There is for the primary account but not the other one and when try to sign up using primary account the other account doesn't show so can add.

Thanks @sabelo-TT

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:19:49 GMT

Thank you for this. Lastly, are you experiencing feature restrictions (i.e. unable to send an email) in the email account?

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:22:48 GMT

No no issues

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:25:58 GMT

Thank you for this. On your community profile, in the private notes section, I will kindly ask for you to update it and include the email addresses you wish to link. Kindly confirm with feedback once done. 🙂

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:30:09 GMT

Apologies where would I find private notes?

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:31:09 GMT

You will need to update your community profile so that you will be able to find the private notes section. 🙂

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:36:17 GMT

Updated and afraid still can't find it.

Thanks @sabelo-TT

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:42:10 GMT

Thank you for this. Do you currently pay for TalkTalk Mail Plus since you are in use of a TalkTalk email domain?

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:43:43 GMT

No my email addresses aee both old uk gateway ones

Re: Everymail issue

sabelo-TT — Thu, 04 Sep 2025 12:46:04 GMT

@Crimson I have just shared over a private message. Kindly check on this for me please.

Re: Everymail issue

Crimson — Thu, 04 Sep 2025 12:52:48 GMT

Thanks @sabelo-TT have replied