topic Re: Can receive but cannot send emails from my tiscali account in Email

Can receive but cannot send emails from my tiscali account

lizzie392 — Thu, 04 Sep 2025 11:21:21 GMT

Good afternoon,
I have had a tiscali account for many years and recently have been unable to send emails- I receive a message stating that whatever email address I try and send to- is not a valid email address and has been rejected by the server.
I have a talk talk broadband and mobile account too.

Please can someone tell me why this is happening and tell me how it can be rectified?

Also- my son has a tiscali email address too and this is happening to him- but he doesn't have a Talk Talk account. He has received a massage stating he will have to subscribe?

Please advise what he should do

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 13:44:35 GMT

Hi @lizzie392 I will assist you with your query.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Thu, 04 Sep 2025 13:53:50 GMT

Thank you.
My email address is

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 13:55:49 GMT

I wanted to inform you about some changes that took place at TalkTalk. As part of these changes, our active email users who were not broadband customers were transitioned to Everymail, which is an Open-Xchange (OX) email product. Unfortunately, inactive orphan email accounts were deleted shortly after this transition.

On June 17, 2025, we notified our active orphan customers (those who do not have broadband) that their email accounts would be closed on October 31, 2025. We also mistakenly informed some active broadband customers due to their email not being linked to their broadband accounts. Additionally, those who may have had services disconnected and later returned, with email addresses linked to disconnected accounts, were affected by this change.

If you hadn’t used your mailbox for two months, you were given the option to either move to a paid email service with Every mail or have your email account deleted. I have removed the email addresses you have added on your post, please reframe from posting such information on a forum in the future. Please confirm if you have received any email from us advising you to sign up to everymail or is it only your son that did?

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 14:01:41 GMT

The details you have added on your profile are bringing up a disconnected account, please update your profile with your active broadband account details.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Thu, 04 Sep 2025 14:08:37 GMT

No- just my son who received the Everyman Subscription message.

I did not receive that message- presumably because I have a Talk Talk Broadband account and Mobile with talk Talk.

Should he subscribe to it?
Will his email address change?.

I tried to respond to your message on my email on my mobile but again received the unable to send message.

We are both still able to receive emails to our Tiscali email addresses - will this change?
However neither of us is able to send an email from out Tiscali email address.

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 14:12:34 GMT

I can complete a web form for you to remove your email addresses from the Everymail migration and restore your email functionality. Since you mentioned that you have an active broadband account with us, you won’t need to subscribe to Everymail. Please update your profile with your active broadband account details so that I can locate your account more easily.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Thu, 04 Sep 2025 14:21:55 GMT

The number I provided on my Profile is on my contract - dated 16/07/2025.
I recently moved house and contacted you to advise that I would need Broadband at my new address.
Can you take a look at my name / email address and tel no and see what my customer number is via that?

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 14:27:35 GMT

Please add your home address on your private note on your profile.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Thu, 04 Sep 2025 14:33:19 GMT

I have done that.

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 14:36:13 GMT

Perfect! I will locate your account and assist you.

Re: Can receive but cannot send emails from my tiscali account

Mandisa-TT — Thu, 04 Sep 2025 15:24:41 GMT

At the moment you do not have any active account with us, you requested a home move in June when your account was disconnected, and the request was cancelled due to a new provider advising that they are taking over at your new address. Another order was place, and it was also cancelled and the moment you do not have any active broadband account.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Thu, 04 Sep 2025 16:51:02 GMT

Please can you see the notes on my account.
I had this issue previously and I have no idea who the other broadband provider was but I am definitely on Talk Talk.
I spoke to someone in Customer Services and they reinstated my broadband request for my new address.
I am receiving Broadband via my Talk Talk router.
I have never instructed another broadband provider.

Re: Can receive but cannot send emails from my tiscali account

Pandjb — Thu, 04 Sep 2025 21:44:36 GMT

So can we please see the link to subscribe to everymail.

I need to help a relative who had a TT address years ago, but can't access the email with the instructions in.

Re: Can receive but cannot send emails from my tiscali account

nameunknown_ — Thu, 04 Sep 2025 22:06:05 GMT

@Pandjb

The url for the Everymail home page is https://everymail.com/. Start the process by clicking on the subscribe button.

If you require further assistance, you must start your own topic. For assistance with email, go to https://community.talktalk.co.uk/t5/Email/bd-p/myemail, then click on 'Start a topic'.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Fri, 05 Sep 2025 09:45:00 GMT

Following a chat on here yesterday I was told that my Talk talk account was inactive- which was news to me! I have now reinstated it and so can someone help me with the issue that every time I send an email it states I am unable to as the account i am trying to send to has an issue with it.

Re: Can receive but cannot send emails from my tiscali account

nambuso-TT — Fri, 05 Sep 2025 10:06:49 GMT

As advised by @lizzie392. I can confirm that your account is showing as disconnected on our end as advised please contact our sales department to place a new order.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Fri, 05 Sep 2025 10:13:49 GMT

I have replaced a new order just now.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Fri, 05 Sep 2025 10:26:11 GMT

My new account number is xxxxxxxx .
Please can you make sure that my tiscali email address is NOT going to be scrapped.

Re: Can receive but cannot send emails from my tiscali account

lizzie392 — Fri, 05 Sep 2025 10:26:32 GMT

This was what the member of the support team said yesterday-
'I can complete a web form for you to remove your email addresses from the Everymail migration and restore your email functionality. Since you mentioned that you have an active broadband account with us, you won’t need to subscribe to Everymail. Please update your profile with your active broadband account details so that I can locate your account more easily.'

Now that I have a new account with you- xxxxxxx please can this be done as I definitely do NOT want to lose my tiscali email address.