topic Re: Tiscali email in Email

Tiscali email

Giraffe67 — Sat, 30 Aug 2025 17:02:55 GMT

I have a broadband and phone account with TalkTalk and a Tiscali email account. I am being asked to subscribe or I will loose my emails. I have read that I can add my email address to my account. Please can you let me know how I do this. Thank you

Re: Tiscali email

fr8ys — Sat, 30 Aug 2025 17:47:23 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Tiscali email

Giraffe67 — Sun, 31 Aug 2025 16:27:07 GMT

I have completed my profile.

Re: Tiscali email

amahle-TT — Tue, 02 Sep 2025 08:14:56 GMT

Thank you for confirming, please confirm the sign-up option available when you are trying to log in to your email account

Re: Tiscali email

Giraffe67 — Tue, 02 Sep 2025 18:44:49 GMT

I am sorry but I don’t understand.

Re: Tiscali email

nameunknown_ — Tue, 02 Sep 2025 21:03:47 GMT

@Giraffe67

I think @amahle-TT is asking you whether you see the option to subscribe, if you sign in to your email account using webmail, i.e. do you see a red banner across the top with a message and a subscribe button.

Re: Tiscali email

Giraffe67 — Tue, 02 Sep 2025 21:49:38 GMT

It also says after 8 September all access to emails will be lost unless a subscription is taken out.

Re: Tiscali email

sabelo-TT — Wed, 03 Sep 2025 09:07:42 GMT

@Giraffe67, thank you for providing the information. Is the sign-up option available when you login to your email account?

Re: Tiscali email

nameunknown_ — Wed, 03 Sep 2025 10:55:32 GMT

@sabelo-TT

Last night, on seeing @Giraffe67 saying "I dont't understand", I tried to assist by suggesting what I thought @amahle-TT was asking, and in response @Giraffe67 posted an image of the final notice about subscribing that pops up when attempting to compose a new email.

The red banner with information about subscribing along with a subscribe button is also in the background on the image.

You appear to be asking a similar question to @amahle-TT , so it seems there is a misunderstanding one way or the other.

@Giraffe67 is seeing notifications about subscribing after logging in to webmail.

Along with many other current TalkTalk customers in the same situation, @Giraffe67 has asked TalkTalk to link their email account to their TalkTalk account, thereby removing the requirement to subscribe.

Re: Tiscali email

sabelo-TT — Wed, 03 Sep 2025 11:00:54 GMT

@nameunknown_, thank you for this information as I will need to escalate this matter to our email team, a few questions that I ask will be able to assist on my end.

@Giraffe67, can you confirm if you are experiencing feature restrictions (i.e unable to send an email) in the email account.

Re: Tiscali email

nameunknown_ — Wed, 03 Sep 2025 11:19:28 GMT

@sabelo-TT

I mentioned that the notice @Giraffe67 has shown appears when trying to compose a new email. It is impossible to send an email, as composing a new email is not possible, because that is blocked by the notification.

Surely, TalkTalk support staff ought to have been briefed on this by now, i.e. they ought to be familiar with what a customer in this situation is being presented with, and avoid any unnecessary questions and delay.

Re: Tiscali email

Giraffe67 — Wed, 03 Sep 2025 14:33:16 GMT

Yes I am unable to send emails. Also the message advises that from 8 September I will have no access at all.

Re: Tiscali email

sabelo-TT — Wed, 03 Sep 2025 15:04:41 GMT

@Giraffe67, I have sent a private message to you. Kindly check on this please.

Re: Tiscali email

Nicolene-TT — Thu, 04 Sep 2025 08:40:39 GMT

Hi @Giraffe67, I'll be happy to assist you with this.

Thank you for confirming your email address i have noted that. I will raise the form to add your email address to your account, in order for me to complete this i need you add your account number to the private notes field under your profile, this is to ensure the email is associated with the correct account. Please do not post this information here for security purposes.

Once you have completed this i will go ahead and add your email to your active account.

Re: Tiscali email

Giraffe67 — Fri, 05 Sep 2025 10:57:37 GMT

I dont know my account number. Where can I find it.

Re: Tiscali email

fr8ys — Fri, 05 Sep 2025 11:03:00 GMT

@Giraffe67 you can find this by logging into My Account.

@Nicolene-TT it does appear that the customers profile is up to date from their avatars. If they have their phone number shown, I was under the impression that staff see the account number using the phone number.

Re: Tiscali email

Gliwmaeden2 — Fri, 05 Sep 2025 11:24:30 GMT

@Giraffe67, your account number is also visible in every billing notification email that you will have received -though not a particularly legible colour scheme (blue numbers on a blackbackground can be hard on the eyes)!

Re: Tiscali email

Nicolene-TT — Fri, 05 Sep 2025 11:43:22 GMT

Hi, @fr8ys , Staff are able to use the phone number however there will be instances where we will ask for more information for example if we find the details are missing or incorrect.

@Giraffe67 I have sent you a private message

Re: Tiscali email

Nicolene-TT — Fri, 05 Sep 2025 16:33:08 GMT

Thank you for that confirmation, i will now fill in the form for you to add your email address to your active broadband account, The request will be completed within 48 hours of the working days (Monday to Friday) and your email restrictions will be lifted.

Re: Tiscali email

Giraffe67 — Mon, 08 Sep 2025 14:32:57 GMT

Thank you. Will you be able to tell me when the restrictions will be lifted please? Or will it allow me to send emails automatically? Thank you for your help.