Lost access to your E-mails? Please read.

fr8ys — Fri, 05 Sep 2025 11:15:26 GMT

Current Broadband Customers.

If you have received an email regarding changes to your Email, or are seeing a banner when logging into WebMail, and you are a Broadband customer, please note that if you provide the required information you will not be charged and your email address(es) will be associated with your Broadband Account.

Please, therefore, start your own thread under the Email Forum requesting your emails are linked to your broadband account.

Ensure your Profile is completed and includes your Account Number.
Within your Profile there is a field for Private Notes, that only you and Staff Members can view. In this field list every TalkTalk and legacy email addresses you wish to be linked to your account.

Here is a link to your Profile to help you.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you have any queries please ask them in your own thread as this thread is for information only and locked for replies.

Non Broadband Customers

If you are, not a current broadband customer and you wish to retain access to your Email addresses then your only option going forward is to subscribe to Everymail.

Please note that TalkTalk staff have no access to Everymail Systems and are unable to offer advice if you need to transfer to them.

Thank you.

topic Lost access to your E-mails? Please read. in Email

Lost access to your E-mails? Please read.