topic Re: How to remove a bc from email in Email

How to remove a bc from email

Ozric1 — Fri, 29 Aug 2025 13:38:24 GMT

After getting hacked my email now has a bc to a random address set up.

how can I remove this ?

Re: How to remove a bc from email

fr8ys — Fri, 29 Aug 2025 14:05:37 GMT

This is unusual.

How are you accessing your emails? Via Webmail or a third party programme such as Outlook or Thunderbird?

Is it appearing on mails you create, reply to, or both?

Have you checked your contact lists to see if this address is there and if so deleted it? Does it still happen after deletion if you found it.

Have you checked Rules as someone may have created a rule to add a bcc containg xx address to all mails sent?

It's probably worth a help each in your programmes or a Google search for adding a permanent bcc to all mails and the programme concerned, as if you can figure out how it's been added, you should then be able to find it and reverse it.

Hope this helps

Re: How to remove a bc from email

nambuso-TT — Fri, 29 Aug 2025 14:26:11 GMT

Hi there @Ozric1 Please do answer the above so that we can help you.

@fr8ys Thanks for supporting.

Re: How to remove a bc from email

Ozric1 — Fri, 29 Aug 2025 14:51:00 GMT

Only happens when logging into webmail.

doesn't happen on I phone

Re: How to remove a bc from email

Ozric1 — Fri, 29 Aug 2025 14:51:37 GMT

There aren’t any forwarding emails set up either.

Re: How to remove a bc from email

Ozric1 — Fri, 29 Aug 2025 15:10:08 GMT

New or reply is added.

nothing in address book.

says from office then my email in the from line

Re: How to remove a bc from email

fr8ys — Fri, 29 Aug 2025 16:31:25 GMT

@Ozric1 I seem to recall a similar issue earlier in the year that was referred to the email team.

However I can't recall the outcome and it may not have been resolved, nor can I find the thread.

The e-mail address being added was similar to their own one. Is yours?

Can you please complete your profile and in the Private Notes field add the email address that is being added to the bcc field.

Thank you.

@nambuso-TT any ideas as I'm out of suggestions, but this may need to be referred if someone has added some code to effect this behaviour

Re: How to remove a bc from email

nambuso-TT — Fri, 29 Aug 2025 16:23:13 GMT

I will have this escalated for you as this is unusual situation, I will provide you with an update once I have some feedback from the team. Thanks

Re: How to remove a bc from email

Ozric1 — Fri, 29 Aug 2025 16:41:51 GMT

Have added profile info and email tag info in notes

Re: How to remove a bc from email

nambuso-TT — Fri, 29 Aug 2025 16:48:02 GMT

Thank you very much for doing so.

Re: How to remove a bc from email

nameunknown_ — Fri, 29 Aug 2025 20:51:49 GMT

@Ozric1

In webmail, there is an 'Always add to BCC' in Mail, 'Advanced settngs', To get to it, click on the gearwheel, then on 'All settings ...', select Mail on the left, scroll down and click on 'Advanced settings', and then scroll to the bottom.

Always add to BCC

Re: How to remove a bc from email

Ozric1 — Sun, 07 Sep 2025 07:21:38 GMT

Any update yet on this issue ?

thanks

Re: How to remove a bc from email

fr8ys — Sun, 07 Sep 2025 07:35:08 GMT

@Ozric1 did you try @nameunknown_ suggestion.

If not try and see if it works.

Let us know how you get on please.

Re: How to remove a bc from email

Ozric1 — Sun, 07 Sep 2025 08:02:19 GMT

Nothing in the cc/bc.

took laptop into curry’s and guy checked all the settings and couldn’t explain how it was set up

Re: How to remove a bc from email

fr8ys — Sun, 07 Sep 2025 08:34:38 GMT

Ok, thanks for the feedback.

Support staff are back tomorrow when hopefully they can provide an update.

Re: How to remove a bc from email

nameunknown_ — Mon, 08 Sep 2025 09:57:56 GMT

@Ozric1

It is not clear to me whether your response "Nothing in the cc/bc." is confirmation that you checked webmail 'Advanced settings' to see whether there is an address in the 'Always add to BCC' entry. Here is a link to my comment that describes how to find it:

https://community.talktalk.co.uk/t5/Email/How-to-remove-a-bc-from-email/m-p/3127756#M194278

Re: How to remove a bc from email

Ozric1 — Sun, 07 Sep 2025 10:52:29 GMT

Have checked advanced settings and nothing showing in cc/bc.

Re: How to remove a bc from email

nameunknown_ — Mon, 08 Sep 2025 09:56:47 GMT

@Ozric1

From your comments, it seems that you are saying an email address appears in the bcc when you create an email using TalkTalk webmail, and this does not happen if you create an email using an email application.

I can think of two mechanisms by which that may be happening. One is that the webmail advanced settings option to include an email address in the bcc field is being used. The other is that there is a script running in your browser that is adding an email address to the bcc field, when you click on the 'New email' button.

You say you have checked Advanced settings. I am still unclear why you refer to cc/bc, when the setting title in the Advanced settings is 'Always add to BCC'.

If you are saying the Recipient field for 'Always add to BCC' is empty, then that leaves the other option of a script running in your browser, but I fail to see why someone would go to that trouble when there is a far easier method available to someone who has gained access to your email account, i.e. use the Advanced settings option.

Re: How to remove a bc from email

sabelo-TT — Wed, 10 Sep 2025 07:46:59 GMT

@Ozric1, just checking to see if you still require any assistance.

Re: How to remove a bc from email

Ozric1 — Wed, 10 Sep 2025 15:50:08 GMT

Yes please.