topic Re: Unable to send emails in Email

Unable to send emails

Bodger2 — Thu, 28 Aug 2025 17:12:47 GMT

I have 3 email addresses on my account ( one for myself and 2 for my sons) but only one is able to send emails, mine!! Any ideas? Please help.

Re: Unable to send emails

fr8ys — Thu, 28 Aug 2025 18:21:48 GMT

Are you a broadband customer?

Have any of your emails received an email regarding transferring to Everymail or do they display a red banner when you log in to Webmail?

If so, please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Unable to send emails

nomfezeko-TT — Fri, 29 Aug 2025 07:10:09 GMT

Thank you so much @fr8ys. @Bodger2 , thank you for reaching out to us, please refer to the post as per @fr8ys, and get back to us please so we can assist you.

Re: Unable to send emails

Bodger2 — Tue, 02 Sep 2025 12:49:45 GMT

Hello,

Yes, I am a broadband customer. I spoke to customer services a few weeks ago to transfer to Everymail and I think I’ve transferred as I am now able to send emails. I have 2 other emails addresses linked to my account which are unable to send emails. On trying to send emails (using the other 2 email addresses), a pop up window comes up to say, they need to subscribe!!

Many thanks,

Colin

Re: Unable to send emails

nomfezeko-TT — Tue, 02 Sep 2025 13:15:57 GMT

Hi @Bodger2, thank you for getting back to us, if you have an active broadband account with TalkTalk, you do not need to subscribe to Every mail. Did you get any comms advising you that you will need to subscribe to Every mail or that you will no longer be able to use your email services?

Re: Unable to send emails

Bodger2 — Tue, 02 Sep 2025 13:30:54 GMT

Hello again,
Yes, initially I did. I contacted customer services and they said because my account was under my gmail address it would take a couple of days to sort out my talktalk email address (that I’ve had for at least 30 years) so I could send emails as they were suspended. They also told me that when it was sorted, I would be able to add further email addresses. I didn’t need to add them as they were already showing on my account. All 3 email addresses are highlighted as ‘ADMIN’ but only the one email can send emails!!

Thanks again,

Colin

Re: Unable to send emails

nomfezeko-TT — Tue, 02 Sep 2025 13:35:53 GMT

Let me check into this for you. Please give me a moment.

Re: Unable to send emails

nomfezeko-TT — Tue, 02 Sep 2025 15:56:16 GMT

Thank you for bearing with me, I do apologize for the delayed response as we investigated and checked on the account. Just to check with you, are the two email addresses the only addresses you need/wish to be linked to the active account?

Re: Unable to send emails

Bodger2 — Tue, 02 Sep 2025 16:40:58 GMT

Hello again,

Yes, mat*********@talktalk.net and cjr*******@talktalk.net.

Therefore, there’ll be 3 emails addresses linked to my account.

Thanks again,

Colin

Re: Unable to send emails

nomfezeko-TT — Wed, 03 Sep 2025 13:02:32 GMT

Thank you! since you have mentioned you are a broadband customer; I will need to fill out a form to ensure that these email addresses can be unblocked and become functional again.

Re: Unable to send emails

nomfezeko-TT — Wed, 03 Sep 2025 13:14:04 GMT

Please advise if the sign-up option is available when you login to your email account?

Re: Unable to send emails

Bodger2 — Wed, 03 Sep 2025 15:33:27 GMT

Hello again,

sorry for the delay in replying. I was in bed off the night shift.

what do you mean, sign-up option? Sign up to Everymail?
Thanks

Re: Unable to send emails

Bodger2 — Wed, 03 Sep 2025 15:44:59 GMT

Do you mean this?Do you mean this?

Re: Unable to send emails

nomfezeko-TT — Wed, 03 Sep 2025 16:00:09 GMT

No problem at all, you have also mentioned you are experiencing feature restrictions (i.e. unable to send an email) in the email account, is that correct?

Re: Unable to send emails

Bodger2 — Wed, 03 Sep 2025 16:04:19 GMT

Yes, when using the fore mentioned 2 email addresses.

I have no problem sending emails when I use my email address.

Re: Unable to send emails

nomfezeko-TT — Wed, 03 Sep 2025 16:05:40 GMT

I understand, please give me a moment as I complete the form for you, I will advise on the next steps.

Re: Unable to send emails

nomfezeko-TT — Wed, 03 Sep 2025 16:15:50 GMT

Thank you for your patience, I have completed the form and included the email addresses you mentioned in the private notes. This should enable the email addresses to function as requested. Please note that this request will be processed within 48 hours during working days only (Monday to Friday), as weekends are not included in the timeframe.

Re: Unable to send emails

Bodger2 — Wed, 03 Sep 2025 16:17:59 GMT

That’s fantastic, many thanks again for your help👍

Re: Unable to send emails

nomfezeko-TT — Wed, 03 Sep 2025 16:22:08 GMT

Thank you! Once this issue is resolved, please inform us. I'm glad I could assist you. If you need anything else, feel free to reach out; we are here to help. Wishing you a wonderful rest of your day!

Re: Unable to send emails

Bodger2 — Mon, 08 Sep 2025 15:16:02 GMT

Hello again,

I don’t know whether I’ve left it long enough but my sons are still unable to send emails using the addresses mentioned in our private notes!! Please help.

Many thanks,

Colin