topic Re: Everymail in Email

Everymail

jojacks2025 — Tue, 09 Sep 2025 09:47:33 GMT

have a similar issue as many other customers are experiencing

I am trying very hard to find out how I subscribe to Everymail and pay my £5 per month. I am extremely worried that I may lose all my historical e-mails if I don't pay. I've seen information in the press that you need to pay by September the 8th or your account will be deleted! This would be very damaging for me.

I cancelled my broadband contract with Talktalk in July but still wish to keep my Talktalk e-mail facility.

It looks to me like I have been "partially" migrated to Everymail as I can log on with my Talktalk e-mail address and password. There is however no facility to add direct debit details to pay the £5 per month.

Can anyone please help. I am getting desperate.

If this can't, for technical reasons, be resolved quickly can TalkTalk give me an assurance that my TalkTalk e-mails will not be deleted?

Re: Everymail

fr8ys — Tue, 09 Sep 2025 09:57:00 GMT

Pleas complete your profile and add your affected email addresses in your private notes field.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Please post back when done.
Thank you

Re: Everymail

amahle-TT — Tue, 09 Sep 2025 10:37:42 GMT

Hi there @jojacks2025, please let us know when you are done and we will have this looked into for you, thanks.

Re: Everymail

amahle-TT — Tue, 09 Sep 2025 11:05:06 GMT

Could you please clarify whether you received any communication from us stating that you should subscribe to Everymail, or if you only learned about it through press coverage? Thank you.

Re: Everymail

jojacks2025 — Wed, 10 Sep 2025 12:54:56 GMT

no communication received from talktalk found out about Everymail from doing some research

Re: Everymail

sabelo-TT — Fri, 12 Sep 2025 07:58:26 GMT

Thank you for this. Is the sign-up option available when you login to your email account?

Re: Everymail

jojacks2025 — Fri, 12 Sep 2025 08:18:15 GMT

Yes can sign into email account receive emails and can still send emails

Re: Everymail

sabelo-TT — Fri, 12 Sep 2025 08:27:05 GMT

Thank you for this. Is the sign-up option available when you login to your email account?