topic Re: Please link my mailboxes to my TalkTalk broadband account in Email

Please link my mailboxes to my TalkTalk broadband account

Trohan — Thu, 31 Jul 2025 11:04:56 GMT

I have been getting emails telling me to move to everymail if I want to keep my mailboxes. I have 5 mailboxes of which 2 have had sending emails disabled. I am a current TalkTalk broadband customer and have been for at least 10 years.

Please link my mailboxes to my TalkTalk broadband account before they are completely disabled.

Details entered into Private area of profile as required.

Thankyou

Re: Please link my mailboxes to my TalkTalk broadband account

mandisa1-TT — Thu, 31 Jul 2025 11:07:37 GMT

Hi there @Trohan I will complete a form for you so the back-office team can link all your listed email addresses.

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Thu, 31 Jul 2025 11:13:35 GMT

Thanks. I did contact your support by phone nearly 2 weeks ago and give them the information required but it doesn't appear to have worked. Hopefully this time.

Re: Please link my mailboxes to my TalkTalk broadband account

mandisa1-TT — Thu, 31 Jul 2025 11:16:37 GMT

I understand and apologize for the inconvenience caused. There seems to be an issue as a number of customers are contacting us regarding the issue, I will have to escalate it for you

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Thu, 31 Jul 2025 11:19:46 GMT

Thanks again

Re: Please link my mailboxes to my TalkTalk broadband account

mandisa1-TT — Thu, 31 Jul 2025 11:21:00 GMT

You are most welcome:)

Re: Please link my mailboxes to my TalkTalk broadband account

mandisa1-TT — Thu, 31 Jul 2025 11:32:43 GMT

Upon investigating your account, 2 of the email addresses are linked on the account however the other 3 are not. I will still submit a form for you, so that all 5 can be linked.

Can you please double check the email addresses you listed on your private notes and confirm if they are correct as some do not match the ones on the account. Thank you

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Thu, 31 Jul 2025 13:19:39 GMT

Hi there

I've checked the account names against what I've entered into Private notes. They are all correct. On checking my Mailbox Management the 2 noted in Private as having send disabled have also disappeared from there.

Thanks

Re: Please link my mailboxes to my TalkTalk broadband account

mandisa1-TT — Thu, 31 Jul 2025 13:23:01 GMT

Thank you so much, that is fine. I will have to fill in the form for you as it seems, some of the email addresses on your account we captured incorrectly, as they do not match the ones you listed on your private notes.

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Sun, 03 Aug 2025 16:10:55 GMT

Hi there. I have noticed something that may explain why your record of my accounts is different to mine. Please see my private notes.

Thanks

Re: Please link my mailboxes to my TalkTalk broadband account

Philile-TT — Mon, 04 Aug 2025 08:00:55 GMT

@Trohan Did you write the email addresses you wanted to be linked on the private notes prior to @mandisa1-TT submitting the form?

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Mon, 04 Aug 2025 08:14:58 GMT

Hi. Yes I did but amended the information slightly yesterday. The mailbox names are the same but the 2 that have send disabled seem to be linked to other addresses which are not aliases as far as I can see.

Re: Please link my mailboxes to my TalkTalk broadband account

Philile-TT — Mon, 04 Aug 2025 08:27:06 GMT

If you submitted them before it not a problem, they will all be linked into one account as the form was submitted.

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Mon, 04 Aug 2025 08:29:04 GMT

OK thanks.

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Sat, 16 Aug 2025 14:26:51 GMT

Can I check if there has been any progress with this yet. I still can't send emails from the 2 accounts in question. Can it be guaranteed that this will be fixed by 8th Sept? If not how can this be resolved?

Re: Please link my mailboxes to my TalkTalk broadband account

ferguson — Sat, 16 Aug 2025 15:41:58 GMT

TalkTalk are by all accounts working on this still. If your email addresses have been notified to them already then you can just wait I'm afraid. The support team won't be back online until Monday, I have flagged this up for them to give you an update as best they can.

Re: Please link my mailboxes to my TalkTalk broadband account

kanya-TT — Mon, 18 Aug 2025 07:14:39 GMT

Hey there, @Trohan. The issue appears to be still in progress, we've seen a lot of cases resolved over the last week. We are hoping we will get an update soon as all cases are solved.

Kanya

Re: Please link my mailboxes to my TalkTalk broadband account

Trohan — Wed, 03 Sep 2025 14:59:53 GMT

Hello

I still haven't seen any progress at this end. Time is running out. What happens if the cut off date is passed and it still isn't sorted

Thanks

Re: Please link my mailboxes to my TalkTalk broadband account

ferguson — Wed, 03 Sep 2025 15:15:03 GMT

I have re-escalated this yet again, I hope you get it sorted.

Re: Please link my mailboxes to my TalkTalk broadband account

mandisa1-TT — Fri, 05 Sep 2025 11:52:09 GMT

Thank you so much for escalating this @ferguson

Hi there @Trohan I would love to look into this for you, however i will need to confirm a few details. Have you received communication from us, that we are migrating your email account over to Everymail?