topic Re: emails to be linked to account in Email

emails to be linked to account

markcursons — Mon, 15 Sep 2025 09:15:27 GMT

I am an existing broadband customer, and have been for many years. One of my emails is no longer linked to my account and has been disabled and is being threatened with deletion.

Please can you link the emails listed in the private section of my profile to my broadband account and ensure that it is enabled

Re: emails to be linked to account

nambuso-TT — Mon, 15 Sep 2025 09:16:59 GMT

Hi there @markcursons .I am very sorry to hear this. Please confirm if you received an email saying that you should subscribe to Everymail?

Re: emails to be linked to account

markcursons — Mon, 15 Sep 2025 09:19:49 GMT

no I didn't, but surely I don't need to as I am a broadband customer and according to all the information I can see I can still have up to 5 email addresses as part of my broadband package? I only had 2, now I have just one linked to my account

Re: emails to be linked to account

nambuso-TT — Mon, 15 Sep 2025 09:42:26 GMT

Okay thank you very much for letting me know. Is the sign-up option available when you login to your email account?

Re: emails to be linked to account

markcursons — Mon, 15 Sep 2025 10:11:39 GMT

yes, after signing in, the account jumps to a sign-up screen where the only options are for paid subscriptions

Re: emails to be linked to account

nambuso-TT — Mon, 15 Sep 2025 10:13:14 GMT

Okay thank you very much and please confirm if you are experiencing feature restrictions (i.e. unable to send an email) in the email account.

Re: emails to be linked to account

markcursons — Mon, 15 Sep 2025 10:27:29 GMT

cannot log on to the account now. The account was not able to send emails for a while before log-on was disabled.

I have seen information on line that for former customers (who are no longer talktalk broadband customers), service will be withdrawn in several stages (see below), BUT AS A CUSTOMER THIS SHOULD NOT APPLY TO ME - PLEASE REINSTATE THE ACCESS AS SOON AS POSSIBLE OR FORWARD THIS REQUEST TO SOMEONE WHO CAN

From Monday 28 July, you'll no longer be able to send emails. You'll still be able to receive emails and log in to access existing messages.
From 8 September 2025, you'll no longer be able to log in to your account unless you sign up for the paid service.
On 31 October 2025, your email account will be permanently closed and all associated data will be deleted.

Re: emails to be linked to account

nambuso-TT — Mon, 15 Sep 2025 10:52:20 GMT

Thank you very much for confirming. I have submitted a webform for you, this should be sorted out in the next 48 working hours.

Re: emails to be linked to account

markcursons — Wed, 17 Sep 2025 10:33:18 GMT

this hasn't been done yet, please can you confirm when it will be done?

Re: emails to be linked to account

nambuso-TT — Wed, 17 Sep 2025 10:53:04 GMT

Hi there @markcursons I am sorry to hear this. Can we please bear with us maybe try to contact us later today or early tomorrow morning if the issue is still not resolved.