topic Re: Please link my email to my broadband account in Email

Please link my email to my broadband account

UglyEyeSore — Sat, 13 Sep 2025 07:56:02 GMT

Thx.

Re: Please link my email to my broadband account

Gliwmaeden2 — Sat, 13 Sep 2025 07:59:07 GMT

@UglyEyeSore

Please explain. Have you added your email addresses in Private Notes? Please confirm.

Staff will respond after the weekend.

Re: Please link my email to my broadband account

UglyEyeSore — Sat, 13 Sep 2025 12:54:31 GMT

Yes I did. Thanks.

Re: Please link my email to my broadband account

sabelo-TT — Mon, 15 Sep 2025 08:18:14 GMT

@UglyEyeSore, thank you for this as we will be able to further assist with escalating this to our email team for them to link the email addresses you wish and which have been added towards your profile.

Before continuing, I will need for you to confirm minor details. Have you received any communication from us about your email account being migrated to Everymail?

Re: Please link my email to my broadband account

UglyEyeSore — Mon, 15 Sep 2025 10:36:04 GMT

Hi - I've had emails saying my account will soon be closed. The last one was on 27 August, although have lost access since 5 Sept.

Re: Please link my email to my broadband account

sabelo-TT — Mon, 15 Sep 2025 10:37:55 GMT

Thank you for this. Please note that I have escalated this matter to our email team as they will further resolve this matter within 48hours.

Re: Please link my email to my broadband account

UglyEyeSore — Wed, 24 Sep 2025 07:28:00 GMT

Hi - my email is still not linked, and it's been a lot more than 48 hours. Please can you confirm this is being actioned. Thx

Re: Please link my email to my broadband account

kanya-TT — Wed, 24 Sep 2025 07:33:45 GMT

Hey there, @UglyEyeSore. please bear with us this is being looked at we are yet also to receive feedback on the escalation we made.

Kanya

Re: Please link my email to my broadband account

UglyEyeSore — Fri, 10 Oct 2025 13:17:42 GMT

Hi. Any news on this?

Re: Please link my email to my broadband account

mandisa1-TT — Fri, 10 Oct 2025 13:50:30 GMT

Hi there @UglyEyeSore Just to confirm is your email service still restricted?

Re: Please link my email to my broadband account

UglyEyeSore — Fri, 10 Oct 2025 14:38:51 GMT

Yes it is. Just tried logging in again.

Re: Please link my email to my broadband account

mandisa1-TT — Fri, 10 Oct 2025 14:44:37 GMT

I will be looking into this for you.

Re: Please link my email to my broadband account

mandisa1-TT — Fri, 10 Oct 2025 14:58:40 GMT

We sincerely apologize for the inconvenience caused to you, as you have an active broadband with us you do not have to subscribe to Everymail. I have escalated this for you again and your email services should be restored within 48 working hours.