topic Re: Email and access to some features on talktalk website not working in Email

Email and access to some features on talktalk website not working

vivae — Mon, 15 Sep 2025 16:33:19 GMT

Several weeks ago I lost connection to TalkTalk mail app and then was unable to access some other features, eg Bills, in my talktalk account. These features all operated satisfactorily prior to this and I have repeatedly re-tried to open them and failed, often getting an error message when in MyAccount saying "system fault and it is being looked into" but nothing has happened to provide a fix. It may be that the Imac and Google chrome browser I use are outdated (OSX El Capitan, 10.11.6 and version 103.0.5060.134 respectively) but if possible I'd prefer not to have to renew the computer. Can you provide me a fix to these problems please?

Re: Email and access to some features on talktalk website not working

Philile-TT — Tue, 16 Sep 2025 07:17:35 GMT

@vivae do you have an active broadband account with TalkTalk?

Re: Email and access to some features on talktalk website not working

vivae — Tue, 16 Sep 2025 12:23:58 GMT

Yes I have an active talk talk broadband account and am using it now

Re: Email and access to some features on talktalk website not working

Philile-TT — Tue, 16 Sep 2025 12:41:34 GMT

@vivae which windows version does your computer have?

Re: Email and access to some features on talktalk website not working

vivae — Tue, 16 Sep 2025 14:18:07 GMT

My computer is an IMac and doesn't use Windows. It has OS X version 10.11.6 and the browser is Google Chrome version 103.0.5060.134 as given in my original query.

Re: Email and access to some features on talktalk website not working

Philile-TT — Tue, 16 Sep 2025 14:44:54 GMT

Just to confirm you are able to log in to MyAccount however unable to view the bill?