topic Re: Talk Talk web Mail in Email

Talk Talk web Mail

ejwrhod — Tue, 16 Sep 2025 13:02:06 GMT

I have been a Talk Talk Broadband customer for over 20 years. I access my emails via Talk talk Web mail. Back in June 2025 i started to see a banner across the top of my account along with emails stating that my web account would be restricted and eventually blocked unless I registered with Everymail. I was concerned so made 5 calls to Talk Talk customer services, only to be told exactly the same thing. Told as a paying customer I was entitled to free web mail and just to ignore the emails and banner message. I did as advised until I was blocked from making outgoing emails unless I registered with Everymail. As I needed urgent access to my email account , I registered with Everymail paying £5 per month. I rang and emailed Talk talk once again and was told that i just needed to unsubscribe from Everymail and that my web mail account would be available to access within 24 hours with no loss of data etc.. I still have not unsubscribed as I no longer trust what Talk Talk is telling me and that I will still have access to my web talk talk email account. Has anyone else had a similar experience and what was the outcome?

Re: Talk Talk web Mail

Gliwmaeden2 — Tue, 16 Sep 2025 13:13:08 GMT

You should NOT have paid Everymail, @ejwrhod, and, sadly this may therefore be difficult to find a resolution.

This information, or similar, has been published on the Talktalk website since June:

https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/td-p/3115859#M194737

Staff will let you know if they can salvage your Talktalk email service.

Re: Talk Talk web Mail

nambuso-TT — Tue, 16 Sep 2025 13:16:56 GMT

Hi there @ejwrhod. I am very sorry to hear this and I can confirm that you have an active broadband account with TalkTalk, what I would suggest is that you cancel your subscription with Everymail as you shouldn't have been affected by this. Please list all your emails that you would like to be associated with your active broadband account on your profile under private notes. Thanks

Re: Talk Talk web Mail

ejwrhod — Tue, 16 Sep 2025 13:19:46 GMT

Do you mean my email address: xxxxxxx

Re: Talk Talk web Mail

nambuso-TT — Tue, 16 Sep 2025 13:19:29 GMT

Please do not post any personal information here as this a public platform.

Re: Talk Talk web Mail

ejwrhod — Tue, 16 Sep 2025 13:21:32 GMT

Thanks for your help.

Re: Talk Talk web Mail

nambuso-TT — Tue, 16 Sep 2025 13:21:41 GMT

Please log into community, on your profile under private notes please list all your email addresses.

Re: Talk Talk web Mail

nambuso-TT — Tue, 16 Sep 2025 13:25:28 GMT

No worries:) Please list all your email addresses so that I can fill in a webform for you to Un restrict your emails, however you will also need to unsubscribe to Everymail. Thanks.

Also please confirm if the email address on your profile is the only email address you have

Re: Talk Talk web Mail

ejwrhod — Tue, 16 Sep 2025 13:25:37 GMT

Sorry , don't know how to access private notes or how I log into community or profile?

Re: Talk Talk web Mail

nambuso-TT — Tue, 16 Sep 2025 13:29:44 GMT

1. Directly via https://community.talktalk.co.uk/ and login the usual way and one-time-passcode received

2. Login to 'MyAccount, open a new tab at https://community.talktalk.co.uk/ , click the avatar/community icon at the top right.

Re: Talk Talk web Mail

Gliwmaeden2 — Tue, 16 Sep 2025 13:32:07 GMT

Go via your avatar; settings, @ejwrhod.

Add your Talktalk account number in Personal Information. Further down that area, in Private Notes, list all Talktalk related addresses. SAVE CHANGES.

You are already logged into the community when you are able to post, set up a thread etc.

Re: Talk Talk web Mail

ejwrhod — Tue, 16 Sep 2025 13:31:11 GMT

Its the only email address I have. How long will it be before I have access to my emails again after I unsubscribe from Everymail?

Will I lose any data/emails in the process?

Thanks

Re: Talk Talk web Mail

Gliwmaeden2 — Tue, 16 Sep 2025 13:35:08 GMT

Please see my reply above, @ejwrhod. If staff can sort this for you, they usually say to allow 48 hours.

Re: Talk Talk web Mail

nambuso-TT — Tue, 16 Sep 2025 13:36:00 GMT

Thanks for supporting @Gliwmaeden2

@ejwrhod please let me know once you've added your details.