topic Re: How to keep talktalk email account after changing broadband provider in Email

How to keep talktalk email account after changing broadband provider

betsmith — Tue, 16 Sep 2025 14:50:00 GMT

I recently changed broadband provider but want to keep my talktalk.net email address. I have been advised that I will need to subscribe and pay through Everymail. However, when I click subscribe on everymail website, it just logs me into my talktalk email account as normal, and there is nowhere to setup paying for subscription that I can see. Please advise - will my email be deleted? How do I prevent this?

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Tue, 16 Sep 2025 14:56:07 GMT

Hi there @betsmith I will have to escalate this. When did you change providers?

Re: How to keep talktalk email account after changing broadband provider

betsmith — Tue, 16 Sep 2025 15:14:54 GMT

@Philile-TT my final TalkTalk bill is dated 19th Aug.

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Tue, 16 Sep 2025 15:17:44 GMT

okay, I will have a look at your account and advise further.

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Tue, 16 Sep 2025 15:20:04 GMT

Did receive communication advising you to sign up EveryMail?

Re: How to keep talktalk email account after changing broadband provider

betsmith — Tue, 16 Sep 2025 15:23:54 GMT

@Philile-TT No, I didn't receive an email about it as far as I can tell (when I search my inbox folders I cannot see anything about EveryMail). It was EE who told me about EveryMail and needing to subscribe.

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Tue, 16 Sep 2025 15:25:23 GMT

Okay, thank you for the information. I will escalate this for you please allow 72 working hours for feedback.

Re: How to keep talktalk email account after changing broadband provider

betsmith — Tue, 16 Sep 2025 15:28:09 GMT

@Philile-TT Thank you. Should I provide any screenshots? And how will I receive feedback - on this thread or via email?

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Tue, 16 Sep 2025 15:29:53 GMT

No, you do not need to provide anything. I will update you on this thread and you might receive an email.

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Thu, 18 Sep 2025 10:12:25 GMT

Hi there @betsmith please advise, are you currently able to utilize your email services? are there any restrictions or a red subscribe banner?

Re: How to keep talktalk email account after changing broadband provider

betsmith — Thu, 18 Sep 2025 10:25:31 GMT

@Philile-TT Yes, I am still able to send and receive emails. There is no red banner at the top.

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Thu, 18 Sep 2025 10:27:28 GMT

@betsmith I have been advised that you will still be able to utilize your emails up until you receive communication to subscribe and then you will be able to subscribe.

Re: How to keep talktalk email account after changing broadband provider

betsmith — Thu, 18 Sep 2025 10:31:57 GMT

@Philile-TT Ok, thank you. What if I do not receive communication on how to subscribe by 31st Oct? Information online says that my email will be permanently deleted by that date if not subscribed.

Re: How to keep talktalk email account after changing broadband provider

Philile-TT — Thu, 18 Sep 2025 10:38:28 GMT

No, as per communication from the project team your emails will not be deleted. You will receive communication when it is time to sign up.