topic Re: Blocked sending urgent emails - Link my email to my account in Email

Blocked sending urgent emails - Link my email to my account

speacock36 — Mon, 15 Sep 2025 18:53:36 GMT

I have realised i am blocked from sending urgent, important emails after noticing blocked notifications. Logging into my email account it is asking me to subscribe.

I am an existing TalkTalk account holder and followed the instructions earlier this year, therefore I do not need to pay the subscription fees.

I have been waiting on chat for well over an hour this evening and don't expect to speak to anybody. Can somebody please sort this out for me. thanks

I have also completed the personal information that includes my email address to be linked to my account

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Mon, 15 Sep 2025 19:28:25 GMT

Update - finally got through on chat and this has now been raised to the technical team for resolution in the next 24 hours.

Re: Blocked sending urgent emails - Link my email to my account

nambuso-TT — Tue, 16 Sep 2025 07:21:30 GMT

Hi there @speacock36 going through the notes on your account I can see that a webform was filled in for you to reinstate your services. Should you require any further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day ahead:)

Goodbye!👋

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Wed, 17 Sep 2025 05:36:53 GMT

@nambuso-TT , I am still waiting for this action to take place. I was told on the chat it would be sorted within 24 hrs and that time has now passed. I urgently need to respond to emails from my tiscali email address only. Please can this be escalated.

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Wed, 17 Sep 2025 05:39:28 GMT

Please can you escalate my issue, I was told on chat it would be dealt with within 24 hours and nothing appears to have been sorted. I am still unable to send email. This is very concerning and frustrating as I need to respond using only my tiscali email address. Please can you give me an update.

Thanks

Re: Blocked sending urgent emails - Link my email to my account

mandisa1-TT — Wed, 17 Sep 2025 07:17:09 GMT

We sincerely apologize for the inconvenience caused to you, I am unsure why they advised you of the 24 hours, as after we have completed a form for you, it takes 48 working hours for services to be restored.

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Wed, 17 Sep 2025 11:15:03 GMT

Thanks for responding. Ah ok, I wasnt told that on the chat, maybe the person expected it to be actioned from the tech team within 24 hours. Thabks for letting me know real timescales for action.

Re: Blocked sending urgent emails - Link my email to my account

mandisa1-TT — Wed, 17 Sep 2025 11:31:18 GMT

You are most welcome:)
Please chat back should your email services still not be restored tomorrow.

Re: Blocked sending urgent emails - Link my email to my account

mandisa1-TT — Wed, 17 Sep 2025 11:32:26 GMT

Enjoy the rest of your day and take care.

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Thu, 18 Sep 2025 06:40:48 GMT

Hi, I have just checked my email account via webmail. On log in I now have an "Account deletion Notice" preventing me from seeing my emails and informing me that all emails with be removed unless I sign up to payment. I cannot move on from that screen. Using Outlook on my phone and laptop, I am now unable to receive or send email as I am being asked for my password which I am inputting correctly but it is not being accepted. Can you please let me know what needs to happen now or any actions I need to take. Thanks

Re: Blocked sending urgent emails - Link my email to my account

Philile-TT — Thu, 18 Sep 2025 07:24:59 GMT

Hi @speacock36 there was an escalation raised regarding this we are awaiting feedback from the project team.

Re: Blocked sending urgent emails - Link my email to my account

Philile-TT — Thu, 18 Sep 2025 07:34:38 GMT

Just to confirm, the email that has a notice is the one that is listed on the private notes field?

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Thu, 18 Sep 2025 07:41:19 GMT

Yes that is the correct email address that has the notice on it. Thanks

Re: Blocked sending urgent emails - Link my email to my account

Philile-TT — Thu, 18 Sep 2025 07:47:43 GMT

Okay, please bear with me. I will have a look at this, I just need to be sure that the escalation was done correct.

Re: Blocked sending urgent emails - Link my email to my account

Philile-TT — Thu, 18 Sep 2025 08:39:37 GMT

@speacock36 do you only have 1 TalkTalk email?

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Thu, 18 Sep 2025 08:43:38 GMT

Yes just the 1 email

Re: Blocked sending urgent emails - Link my email to my account

Philile-TT — Thu, 18 Sep 2025 08:54:58 GMT

Did the customer receive any communication from us about their email account being migrated to Everymail?

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Thu, 18 Sep 2025 09:00:38 GMT

I only received an email about changes coming it told.me to make sure my email was linked to my account. When I came back to you as a talktalk customer over 2 years ago I used a Google mail email address to register. On receiving the email informing of the change over I changed my contact email to my tiscali email that I have had for over 20 years. I have not received any further emails asking me to do anything but at the same time since July I have been having cancer treatment so may have been missed.

Re: Blocked sending urgent emails - Link my email to my account

Philile-TT — Thu, 18 Sep 2025 09:04:35 GMT

Is the sign-up option available when you login into your email account?

Re: Blocked sending urgent emails - Link my email to my account

speacock36 — Thu, 18 Sep 2025 09:14:28 GMT

Sign up to subscribe? Yes it takes up the whole screen and does not let me get rid of it, it then disappears after 10 seconds and i end up with a blank screen with black circle, tab states Mailbox Manager 'https://apps.talktalk co.uk/myaccount/#/login. Up until last night I had the red banner telling me sending email was blocked and to sign up now I have the blue triangle notice "Account deletion Act Now" and I now cant receive or send email.