topic Re: Unable to send email can receive in Email

Unable to send email can receive

fedman11 — Mon, 15 Sep 2025 20:49:39 GMT

Today 15/09/25 found that my emails are not being delivered either via Thunderbird or directly from web mail site, however I seem to be receiving mail ok.

I have rebooted router, checked server settings all correct also tried from our other computer.

I would be grateful if this problem could be fixed.

I have since noticed others on the forum who also cannot send emails. I never received any info from TT regarding linking email address to account number. Anyway I have added my account number to my profile, and email address in private notes so would be grateful if I could return to sending emails.

A long term TT customer.

Regards

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 07:08:03 GMT

Hi @fedman11 I will be able to look into this for you, can you confirm if you have any red banner when you log into your emails about signing up to EveryMail?

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 07:59:39 GMT

Hi and thank you for your response

I can confirm I have no red banners and nothing regarding eveymail.

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 08:01:12 GMT

Hi and thank you for your response

I can confirm no red banner or emails regarding EveryMail.

Regards

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 08:38:25 GMT

Thank you for confirming, I will need to run checks on your email since you have confirmed that you have not receive anything about everymail and your email address is linked to your broadband account I have checked.

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 08:46:12 GMT

Thank you so much for your quick replies.

Loss of sending emails without warning came as shock yesterday, as I have been happy with TT services for close to 20 years.

Regards

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 08:48:52 GMT

I understand, please confirm what error message you are getting sending the email?

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 08:59:43 GMT

No error message just not delivered

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 09:04:22 GMT

Thank you for confirming, I will run checks. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with or trying to search for something on the Internet.

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 09:07:16 GMT

Internet access is working as normal with good speed.

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 09:09:03 GMT

You will need to use TalkTalk webmail at the moment while I do the checks,

I need to know what device are you using when accessing your email?

Personal Computer
Laptop
Smartphone
Tablets
Gaming consoles

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 09:13:17 GMT

As of last night also not delivering via TT webmail will recheck now

Both computers are desk top Dell's

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 09:16:49 GMT

Can you tell me the version of the operating system on your devices used?
Windows 10 or Latest versions
Windows 8 or older versions

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 09:18:29 GMT

One is Windows !0 the other is Windows 7

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 09:20:22 GMT

Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 09:22:53 GMT

talktalk.net

Am just about to try our laptop HP on win 10

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 09:24:52 GMT

I have sent you a private message, please refer and respond to the message privately.

Re: Unable to send email can receive

fedman11 — Tue, 16 Sep 2025 09:29:04 GMT

Sorry cannot find where private messages are.

Re: Unable to send email can receive

Gliwmaeden2 — Tue, 16 Sep 2025 09:33:26 GMT

Top right. Click on the notification number by your avatar and open the envelope for the message area, @fedman11.

Re: Unable to send email can receive

Mandisa-TT — Tue, 16 Sep 2025 09:35:04 GMT

Thank you @Anonymous