topic Re: Link email address to current talktalk account in Email

Link email address to current talktalk account

Pauben — Mon, 15 Sep 2025 18:33:58 GMT

Please can a link be created for legacy emails to current active Talktalk account.

Re: Link email address to current talktalk account

Mandisa-TT — Tue, 16 Sep 2025 07:06:11 GMT

Hi @Pauben I will be able to access your account and assist you with your query, can you confirm if your emails are currently working fine or do you have any restrictions?

Re: Link email address to current talktalk account

Pauben — Tue, 16 Sep 2025 20:56:24 GMT

Hi Mandisa,

Emails are currently restricted with no access at all, this has been the case for the last three days.

many thanks

Re: Link email address to current talktalk account

nambuso-TT — Wed, 17 Sep 2025 07:05:19 GMT

Hi there @Pauben. I am very sorry to hear this. Please confirm if you received any communication from us stating that you need to subscribe to Everymail?

Re: Link email address to current talktalk account

Pauben — Wed, 17 Sep 2025 17:34:53 GMT

Hi,

Only communication received was once emails had stopped working, attempt was made to use webmail as mail app on iPhone was giving logon error, at this point subscription to Everymail was visible.

thanks

Re: Link email address to current talktalk account

Mandisa-TT — Thu, 18 Sep 2025 07:14:58 GMT

Hi @Pauben Thank you so much for confirming this. I have gained access to your account and I can confirm that you have an active broadband account. You have added 3 email addresses on your private message I have copied and pasted the emails as it is to filled in a webform for you to be excluded from the EveryMail migration and have your emails working again. This request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends.

Re: Link email address to current talktalk account

Pauben — Thu, 18 Sep 2025 15:14:50 GMT

Hi @Mandisa-TT thanks for the update, hopefully emails will be restored soon.

Re: Link email address to current talktalk account

Mandisa-TT — Thu, 18 Sep 2025 15:18:43 GMT

You're welcome! I appreciate your patience during this time. We're actively working to restore the email service as quickly as possible. If you have any further questions or need assistance in the meantime, feel free to reach out.