topic Re: Link email accounts to broadband account in Email

Link email accounts to broadband account

macrease — Mon, 15 Sep 2025 20:26:54 GMT

I have tried logging into talktalk webmail and a notification comes up about having to move to everymail and pay a fee.

However, checking online this should not be applicable for existing talktalk customers. we have been with talktalk for approximately 15 years and currently are.
As was advised I have set up a profile and listed the talktalk email addresses in the private area of my profile for talktalk staff.

Please link the email accounts/ mailboxes as soon as possible so they are not lost or disabled.

Thank you.

Re: Link email accounts to broadband account

Mandisa-TT — Tue, 16 Sep 2025 07:10:15 GMT

Hi @macrease I will be able to assist you with your query, please confirm if you received any email about signing up to everymail or if it is just the banner when you log in?

Re: Link email accounts to broadband account

macrease — Wed, 17 Sep 2025 19:18:36 GMT

I haven't received any emails, just seen the banner.

Thanks

Re: Link email accounts to broadband account

Philile-TT — Thu, 18 Sep 2025 07:09:48 GMT

@macrease do you have any other account with TalkTalk, even if it disconnected?

Re: Link email accounts to broadband account

macrease — Sun, 21 Sep 2025 19:53:50 GMT

We did also have an account in the past but I don't have the details for it anymore.

Re: Link email accounts to broadband account

sabelo-TT — Mon, 22 Sep 2025 09:24:05 GMT

@macrease, thank you for this. I have just escalated this matter to our email team and will kindly ask for you to allow 48hours for this matter as I also noticed that you have updated your community profile and included the details/information you wish to be linked to your account.

Re: Link email accounts to broadband account

macrease — Tue, 30 Sep 2025 16:14:59 GMT

Hi,

I'm just wondering if there is any update on this request?

Thanks

Re: Link email accounts to broadband account

Philile-TT — Wed, 01 Oct 2025 07:13:23 GMT

@macrease the escalation was raised, just to check is the red banner still there, are there any restrictions on your email services?

Re: Link email accounts to broadband account

macrease — Sat, 25 Oct 2025 16:05:51 GMT

Yes, the red banner is still present.

Re: Link email accounts to broadband account

nambuso-TT — Mon, 27 Oct 2025 08:44:52 GMT

Hi there @macrease I am very sorry to hear this. Just to confirm did you receive any communication from us about your email account being migrated to Everymail?

Re: Link email accounts to broadband account

nambuso-TT — Wed, 29 Oct 2025 10:19:42 GMT

I have filled in a webform for you to get your emails up and running and the red banner should be gone in the next 48 hours. Thanks